Current jobs related to Customer Success Manager 2 - Kuala Lumpur, Kuala Lumpur - Equinix, Inc.

  • Lead Customer Success Architect – Observability and Service Management

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Architect to join our team at Swift Software. As a pivotal member of our Customer Success team, you will play a central role in our Agile transformation, collaborating closely with multi-functional squads to drive technical and customer-centric solutions.This role involves...

  • Lead Customer Success Architect – Observability

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full time

    About the RoleWe are seeking a highly skilled Senior Observability & Service Management Coach & Success Architect to join our Customer Success team. As a pivotal member of our team, you will play a central role in our Agile transformation, collaborating closely with multi-functional squads to drive technical and customer-centric approaches.This role involves...

  • Lead Customer Success Architect – Observability

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full time

    About the RoleWe are seeking a highly skilled Senior Observability & Service Management Coach & Success Architect to join our Customer Success team. As a pivotal member of our team, you will play a central role in our Agile transformation, collaborating closely with multi-functional squads to drive technical and customer-centric approaches.This role involves...

  • Customer Experience Manager

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    {"Job Title": "Customer Experience Manager", "Job Description": "Job SummaryTalent Recruit is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for providing leadership and strategic guidance in the areas of Donor Care, Retention, and Value Maximization.Key...

  • Customer Service Ambassador

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    We are seeking a dedicated Customer Service Ambassador to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience in Arabic, Korean, or Indonesian languages.

  • Customer Experience Intern

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CAE Full time

    Customer Experience Representative role involves delivering exceptional customer service, handling administrative tasks, and supporting event planning. About the RoleEnsure a smooth customer experience journey from initial contact to contract end. Perform day-to-day administrative tasks and support front desk operations. Handle customer inquiries,...

  • Business Development Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a motivated Sales Executive to contribute to Glints' expansion in the South-East Asia market.Key Responsibilities:Manage the sales process, position, present, and demonstrate our product to potential customers.Closely work with marketing and sales development teams to close warm leads.Present the value of our software to C-level executives and...

  • Customer Experience Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia World Courier (Malaysia) Sdn Bhd Full time

    We are seeking a Customer Experience Specialist to provide exceptional service to our clients. The successful candidate will be responsible for managing client relationships, resolving issues, and ensuring that customer needs are met.Key Responsibilities• Monitor and track shipments using our systems• Provide accurate and timely information to clients•...

  • Chief Customers Officer

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dion Full time

    About the RoleWe are seeking a highly skilled and experienced Chief Customers Officer to lead our account management efforts across regions. As a key member of our team, you will be responsible for driving revenue growth through deep, consultative relationships with key clients.Key ResponsibilitiesLead account management and Customer Success strategies...

  • Order Management

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF Objectives of the PositionThe Executive, Order Management,...

  • Order Management

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF Objectives of the PositionThe Executive, Order Management,...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key Responsibilities:Respond to customer...

  • Strategic Sales Development Manager

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a seasoned sales professional to spearhead our South-East Asia market expansion efforts as a Growth Account Executive. This dynamic role will be based in Kuala Lumpur, Malaysia, and will involve managing the entire sales cycle, from lead generation to closing deals.Key Responsibilities:Manage the sales process, including positioning,...

  • F&B Service Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company OverviewTalent Recruit is representing a developer, owner, and operator of integrated resort facilities in Asia and Europe. As they continue to expand, they are seeking a highly skilled F&B Service Manager to join their team at one of their 5-Star Resorts in Macau.Job SummaryWe are looking for a talented individual to oversee the daily operations of...

  • Business Development Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking a highly motivated Business Development Manager to contribute to our client's expansion in the South-East Asia (SEA) market. As a key member of our team, you will be responsible for managing the full sales cycle, from lead generation to closing deals, while positioning and demonstrating software to prospective clients. This role is a hybrid...

  • Customer Service Representative

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key...

  • Senior Business Development Manager

    1 month ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SEER S&R Full time

    Senior Recruiter/ Business DeveloperJob Summary:We are seeking a highly motivated and experienced Senior Recruiter/ Business Developer to join our team at SEER S&R. The ideal candidate will be responsible for leading initiatives to generate and engage with business partners to build new business for the company.Key Responsibilities:Identify Partnership...

  • Strategic Donor Experience Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    {"Key Responsibilities":"Our organization is seeking a skilled Donor Experience Manager to lead the development and execution of a donor-centric strategy, ensuring a consistent and engaging experience across all communication channels.The successful candidate will oversee the implementation of Salesforce and Marketing Cloud technology, analyzing data to...

  • Junior customer service executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pichaeats Full time

    Junior Customer Service Executive - Picha EatsSummary: Provide exceptional customer support, address inquiries, resolve issues, and contribute to customer service procedures.Responsibilities:Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.Provide accurate information about Picha Eats products and...

  • Transportation Management

    2 months ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

Customer Success Manager 2

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Equinix, Inc. Full time
About the Role

We are seeking a highly skilled Customer Success Manager 2 to join our team at Equinix, Inc. This is a key role that requires a strong understanding of digital infrastructure, data center operations, and cloud services.

Key Responsibilities
  • Customer Onboarding
    • Utilize onboarding templates and checklists to ensure a seamless customer experience.
    • Collaborate with customers to understand their needs and project scope.
  • All Phases
    • Communicate effectively with customers to set expectations and provide updates.
    • Develop and maintain relationships with key stakeholders to ensure successful project outcomes.
  • Adoption and Customer Success Management
    • Drive product and process adoption by understanding customer usage trends.
    • Develop and maintain customer success plans to ensure customer satisfaction.
  • Issue and Escalation Management
    • Assess and prioritize issues to ensure timely resolution.
    • Collaborate with internal teams to resolve customer issues and improve processes.
  • Account Management & Retention
    • Manage accounts to ensure customer satisfaction and retention.
    • Identify and mitigate churn risks to ensure long-term customer relationships.
Requirements
  • 3+ years of experience in customer success, account management, or a related field.
  • Bachelor's degree in a related field.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.