Customer Experience Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia World Courier (Malaysia) Sdn Bhd Full time

We are seeking a Customer Experience Specialist to provide exceptional service to our clients. The successful candidate will be responsible for managing client relationships, resolving issues, and ensuring that customer needs are met.

Key Responsibilities

• Monitor and track shipments using our systems

• Provide accurate and timely information to clients

• Identify customer needs and requirements

• Advise clients on estimated pick up and delivery timings

• Liaise with our team to arrange suitable pick up and delivery times

• Handle customer complaints and resolve issues in a professional manner

• Provide support to our Business Development team

• Prepare regular reports for our operations and customer service teams

• Ensure company standards and quality are upheld

Requirements

• Minimum secondary education level with a pass in English

• 3 years customer service experience

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment

• Strong understanding of imports and exports processes and statutory requirements

• Service and customer orientated

About World Courier (Malaysia) Sdn Bhd

We are a leading logistics company providing innovative solutions to our clients. We are committed to providing exceptional service and building strong relationships with our customers.

Cencora is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive work environment.



  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Customer Support SpecialistEmerald Zebra is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their overall satisfaction with our services.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Customer Support SpecialistEmerald Zebra is seeking a highly skilled and multilingual Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Responsibilities:Respond to customer inquiries and troubleshoot...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the companyAn MNC company providing support in many different sectors, particularly in the hospitality industry, is looking for energetic and passionate individuals to support their customers in the US job detailsJob title : Customer Support SpecialistLocation : KL, MalaysiaSalary : RM3,000 - RM4,500Employment : PermanentDetails : 13th month salary...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Emerald Zebra. This role is ideal for individuals with strong communication skills and proficiency in Mandarin, as well as fluency in English.About the RoleAs a Customer Support Specialist, you will be responsible for providing timely and accurate solutions...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CAE Full time

    Customer Experience Team Member sought for role at CAE Kuala Lumpur. Responsibilities include ensuring smooth customer experience, performing administrative tasks, and providing input on Customer Experience projects. Requirements include exceptional interpersonal and communication skills, analytical thinking, and a customer-focused approach. 6-month duration...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CAE Full time

    Customer Experience Representative role involves delivering exceptional customer service, handling administrative tasks, and supporting event planning. About the RoleEnsure a smooth customer experience journey from initial contact to contract end. Perform day-to-day administrative tasks and support front desk operations. Handle customer inquiries,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    At Hunters International Sdn Bhd, we are seeking a highly skilled Customer Support Specialist to join our team. As a bilingual service consultant, you will be responsible for providing exceptional customer service to clients via phone calls. Your key responsibilities will include:Delivering excellent customer support and services, with a focus on patient...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    {"Job Title": "Customer Experience Manager", "Job Description": "Job SummaryTalent Recruit is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for providing leadership and strategic guidance in the areas of Donor Care, Retention, and Value Maximization.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Emerald Zebra Full time

    Job Title: Customer Support Specialist - Mandarin SpeakerEmerald Zebra is seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in the China region, with Mandarin being an essential language skill.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nala Groups Full time

    Job Title: Hair Care SpecialistJob Description:We are seeking a skilled Hair Care Specialist to join our team at Nala Groups.Hair Care Responsibilities:Provide accurate scalp analysis and treatment for customers (Hands On)Educate and promote hair treatment and information to customersMaintain and build good customer relationshipsRequirements:Possess minimum...

  • Telesales Specialist

    4 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Title: Telesales SpecialistCompany: SummitNext Technologies Sdn BhdLocation: Damansara City Mall, SelangorJob Type: Full-timeBasic Salary: RM 3000Job Summary:We are seeking a highly motivated and results-driven Telesales Specialist to join our team in Damansara City Mall.Key Responsibilities:Identify and pursue new business opportunities through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job Title: Content Review SpecialistOur Client, a technology-enabled global business services company, is seeking a highly skilled Content Review Specialist to join their team. As a Content Review Specialist, you will play a critical role in ensuring the quality and integrity of user-generated content on our client's platform.Key Responsibilities:Review and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ZOOK Full time

    Technical Applications SpecialistThe Technical Applications Specialist plays a pivotal role in ZOOK's success by providing technical expertise and support to customers throughout the application of products. Working closely with the engineering, sales, and customer service teams, the specialist ensures that products are effectively integrated and utilized in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job Title: Content Review SpecialistAbout the Role:We are seeking a highly skilled Content Review Specialist to join our team at Hunters International Sdn Bhd. As a Content Review Specialist, you will play a critical role in ensuring the quality and integrity of content on our platform.Key Responsibilities:Review and evaluate user-generated content to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job Title: Content Review SpecialistJob Summary:We are seeking a highly skilled Content Review Specialist to join our team at Hunters International Sdn Bhd. As a Content Review Specialist, you will be responsible for reviewing and evaluating user-generated content to ensure it complies with our platform's policies and guidelines.Key Responsibilities:Review...

  • PEO HR Specialist

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    About the RoleWe are seeking a highly skilled PEO HR Specialist to support our projects in the US time zone. As a PEO HR Specialist, you will work directly with our PEO brokers, benefits carriers, and other key PEO partners to best serve our shared members.Key ResponsibilitiesDevelop and maintain PEO Benefits procedures and cross-functional workflowsUse data...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Tax Specialist Job DescriptionTalent Recruit is seeking a highly skilled Tax Specialist to join our team. As a Tax Specialist, you will be responsible for providing tax compliance and advisory services to our clients.Key Responsibilities:Prepare tax computations and returns in compliance with local tax regulations.Provide tax planning and advisory services...


  • Kuala Lumpur, Kuala Lumpur, Malaysia JP Caliber Full time

    Job Title: Test Automation SpecialistWe are seeking a skilled Test Automation Specialist to join our team at JP Caliber. As a key member of our software development team, you will be responsible for designing, creating, testing, and deploying effective automation solutions using various tools and frameworks.Key Responsibilities:Design and execute tests,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    Job Title: Digital Marketing Specialist for FintechSummitNext Technologies Sdn Bhd is seeking a highly skilled Digital Marketing Specialist to join our team. As a Digital Marketing Specialist, you will be responsible for executing tests, collecting and analyzing data, and identifying trends and insights to achieve maximum ROI in paid search campaigns.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job Title: Digital Marketing SpecialistJob Summary:We are seeking a highly skilled Digital Marketing Specialist to join our team at Talent Recruit. As a Digital Marketing Specialist, you will be responsible for developing and implementing social media marketing strategies across all platforms to enhance brand awareness, generate leads, and acquire...