Strategic Donor Experience Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time
{"Key Responsibilities":"

Our organization is seeking a skilled Donor Experience Manager to lead the development and execution of a donor-centric strategy, ensuring a consistent and engaging experience across all communication channels.

The successful candidate will oversee the implementation of Salesforce and Marketing Cloud technology, analyzing data to inform strategic planning and optimize donor experience efforts.

Key Functions include Strategic Planning and Executive, Technology Management and Omnichannel Strategy, Collaboration with Suppliers and Agencies, Innovation, Digitalization and Continuous Improvement, Team Leadership and Development, Compliance and Governance, and Reporting and Monitoring.

","Requirements":"

Malaysian nationals only are eligible for this role.

The ideal candidate must hold a Bachelor Degree/Master Degree in Business, Marketing or equivalent and have a minimum of 4-5 years of professional experience in managing customers/donors, loyalty/retention programs with a proven track record in driving income growth.

A minimum of 2-3 years in leading and managing a team and projects is also required.

Equivalent direct marketing experience in a commercial context will be considered.

Good communication skills in English and Bahasa Malaysia are essential.

Proficiency in both digital analytics and cross-channel CRM systems, as well as experience using tools and dashboards for analysis, testing, optimization and decision-making, are highly valued.

","Contact Information":"

Candidates can apply online or send their updated resume to:

Adelene | adelene@talentrecruit.com.my | +60123343582

","Company Background":"

Talent Recruit is a leading organization providing humanitarian and developmental aid worldwide.

","Job Title":"Customer Experience"}

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