Strategic Partner Development Manager

2 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

Job Title: Strategic Partner Development Manager

Job Description:

We are seeking a highly motivated and experienced Strategic Partner Development Manager to join our team at J-Recruit Recruitment Agency. As a key member of our business development team, you will be responsible for developing and implementing comprehensive partner retention strategies to enhance loyalty, minimize churn, and maximize lifetime value.

Key Responsibilities:

  • Develop and implement partner retention strategies in collaboration with the Business Development Officer Partner Relations.
  • Serve as the primary point of contact for partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
  • Solicit feedback from partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly.
  • Conduct regular analysis of partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
  • Stay updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to partners.
  • Monitor partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement.
  • Address partner concerns and resolve issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
  • Collaborate with internal teams to ensure alignment on partner needs and deliver seamless partner experience.

Requirements:

  • BSc Degree in a Business-related field.
  • At least 2 years of experience in business development roles. Experience within the financial services industry is considered an advantage.
  • Fluent speaker with excellent oral and written skills in Malay & English (Mandarin is considered an advantage).
  • Excellent organizational and analytical skills.
  • Confident, persuasive and ambitious.
  • Self-motivated.
  • Strong interpersonal and communication skills.
  • Ability to work in a dynamic environment and maintain a high-level of organization.
  • Ability to work autonomously and under pressure.
  • Dynamic, innovative and target oriented. Computer literate.


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