Strategic Partner Development Manager
2 months ago
Job Title: Strategic Partner Development Manager
Job Description:
We are seeking a highly motivated and experienced Strategic Partner Development Manager to join our team at J-Recruit Recruitment Agency. As a key member of our business development team, you will be responsible for developing and implementing comprehensive partner retention strategies to enhance loyalty, minimize churn, and maximize lifetime value.
Key Responsibilities:
- Develop and implement partner retention strategies in collaboration with the Business Development Officer Partner Relations.
- Serve as the primary point of contact for partners, fostering strong relationships through regular communication, personalized support, and proactive engagement.
- Solicit feedback from partners on their experiences, preferences, and concerns, leveraging this information to tailor all relevant initiatives and address any issues promptly.
- Conduct regular analysis of partner needs, behavior patterns, and usage trends to identify opportunities for upselling, cross-selling, or customization of products/services.
- Stay updated on marketing promotions and their terms and conditions offered by the Company, effectively communicating them to partners.
- Monitor partner satisfaction levels and sentiment indicators, tracking key metrics and KPIs and identifies areas for improvement.
- Address partner concerns and resolve issues in a timely and efficient manner, escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
- Collaborate with internal teams to ensure alignment on partner needs and deliver seamless partner experience.
Requirements:
- BSc Degree in a Business-related field.
- At least 2 years of experience in business development roles. Experience within the financial services industry is considered an advantage.
- Fluent speaker with excellent oral and written skills in Malay & English (Mandarin is considered an advantage).
- Excellent organizational and analytical skills.
- Confident, persuasive and ambitious.
- Self-motivated.
- Strong interpersonal and communication skills.
- Ability to work in a dynamic environment and maintain a high-level of organization.
- Ability to work autonomously and under pressure.
- Dynamic, innovative and target oriented. Computer literate.
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