Assistant Manager, Business Process and Information Technology

4 weeks ago

Malaysia Ocean Network Express (Malaysia) Sdn Bhd Full time

JOB PURPOSEThis position is to assist the Manager of Business Process and Information Technology ("BPIT") in setting goals, planning, implementing and monitoring business processes improvement focused on ensuring compliance, while also improving effectiveness and efficiency in support of business goals.

Ensuring policies and procedures are maintained and updated as needed. Provide quality assurance functions, project management expertise to other divisions/departments, and conduct short term projects. Works to achieve operational targets within subject of expertise. DUTIES AND RESPONSIBILITIES- Understand fully the Global/Regional Business Process implementation/enhancement requirement and cascading the requirements to Country users.

- Generate monthly reports of service level performance and perform analysis.- Identifying process improvement opportunities to improve quality, enhance service and eliminate non-essential processes/tasks.- Assist in developing best practices for business process improvements.- Fosters a systematic approach to process execution, including a comprehensive project plan and timeline, performance measures, so processes meet key requirements to achieve organization goals.- Assist in tracking and updating status of business initiative projects to the Management.- Assist in coordinating with a cross-functional team to develop business process requirements.- Assist in maintaining business process documentations which include training manuals, process outlines, flowcharts and implementation procedures.- Assist in ensuring any procedural changes in Policies and Procedures are updated and oversee the training of staff.- Must be abreast with the country regulation which might impact on the local process and work closely with Regional/Global Headquarter Business - Process Management to ensure smooth workflow.


REQUIREMENT

  • Good interpersonal communication skills and able to work with various stakeholders to find out what they hope to achieve.
  • Project Management experiences (Agile/Waterfall)
  • Strong in data analytical skills and able to use tools for modelling, analyzing, understanding, and designing business processes.
  • Minimum 5 years experiences with data analysis
  • Certification in Data Science/or equivalent
  • Able to report and advise the Manager on business process issues.
  • Background in shipping/logistics is a plus but not necessary

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