BPO, AR Team Lead

3 weeks ago

Malaysia SYNNEX Corporation Full time

Business Process owner for APJ systems, including initiating Business Requirement Document (BRD), lead UAT, system implementation for GL and ARLiaison with SAP IT on process Key Performance Indicators , operational efficiencies and compliance with company's policies, procedures, and regulationsManage End to End AR delivery of services - Cash application and BillingEnsure the team manages incoming payments, perform clearing of AR, analyze discrepancies, execute securitization programs , reconciliations and reports are completed accurately and timely according to company guidelines/ policy

Responsibilities:
  • Liaison with SAP IT on process Key Performance Indicators , operational efficiencies and compliance with company's policies, procedures, and regulations
  • Establish, improve, optimize and update company's SOP and ensure process advocacy
  • Define system process issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities that will lead to cost and productivity improvement
  • Champion project management with timely and regular status reporting to management and project stakeholders, Best practice sharing & implementation
  • Proactively identify continuous improvement opportunities and work with management and team to achieve objectives
  • Manage End to End AR delivery of services - Cash application and Billing, Ensure the team manages incoming payments, perform clearing of AR, analyze discrepancies, execute securitization programs , reconciliations and reports are completed accurately and timely according to company guidelines/ policy
  • Ensure billings processing and issuance accurate customer invoices of team are completed and timely according to company guidelines/policy, Guide the team to analyse and resolve customer discrepancy with SO/PO teams, including root cause analysis and determination
  • Stakeholder engagement with Sales & Credit Control Team in identifying and resolving problems impacting collections/ cash application, Work with credit and collection teams and remove order blocks which is preventing billing activity.
  • Monitor KPIs & SLAs and ensure issues are addressed in an effective and timely manner
  • Supervise and develop all relevant activities within the AR scope and drive continuous improvement across all activities, Ensure compliance of processes, transactions and reports
Knowledge, Skills and Experience:
  • Total years of experience should be a minimum of 8 years in related Finance at least 2 years in management position
  • Degree or Diploma in Finance & Accounting/Commerce or equivalent with professional qualifications will be an added advantage e.g.ACCA/CPA/MIA
  • Program Management skills – leading clusters of individual projects in parallel through wide cross-functional teams;
  • Good communication skill and able to communicate effectively in English.
  • Strong knowledge of accounting principles
  • Proficiency in Microsoft Excel, Outlook, and PowerPoint
  • Proactive and self-motivated to resolve issues
  • Experience in a shared services environment preferred
  • Ability to work in diverse teams and with multiple stakeholders;
Working Conditions:

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

Join the Power of Us at Tec D, a TD SYNNEX Company

We're 22,000 of IT's best and brightest, who share an unwavering commitment to bringing products, services and solutions to the world.

Take the next step towards a rewarding career and apply today. We're excited to meet you

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