Team Lead System Analyst

3 weeks ago


Malaysia Michael Page Full time

About Our Client

With a rich history spanning over 80 years, the company is a prominent bank in Asia, operating across 19 countries and territories. They are dedicated to pioneering cutting-edge financial solutions, driving business growth and technological advancement.

Job Description

  • Deliver production defect fixes with traceability.
  • Manage stakeholders for prioritization and planning.
  • Collaborate on defect analysis and fix planning.
  • Maintain critical systems on Microsoft Dynamics.
  • Lead Level 3 production support.
  • Manage critical incidents and service changes.
  • Prioritize issues and drive improvement with vendors.
  • Ensure compliance and meet service objectives.
  • Work under multiple deadlines independently.
  • Coordinate team effectively for support.
  • Collaborate cross-functionally for problem resolution.
  • Communicate progress to management and stakeholders.

The Successful Applicant

  • Over 6 years of experience in software development with expertise in CRM platforms, particularly MS Dynamics.
  • Proficient in gathering business requirements and reviewing functional specifications and technical design documents.
  • Skilled in aligning specifications across multiple systems and interfaces, including middleware, core systems, and CRM.
  • Experienced in managing production incidents and providing production support.
  • Familiarity with customer leads, customer onboarding (e.g., Siebel/MSD/Salesforce), and wealth planning functionalities.
  • Competent in reviewing vendor solutions and code to address production problem tickets.
  • Demonstrated ability to ensure timely closure of problem tickets and identify areas for production health and stability improvements.
  • Strong leadership skills with experience in leading teams, coupled with a solid understanding of banking processes.

What's on Offer

  • Equal opportunities: No discrimination based on age, race, gender, religion, or disability.
  • Merit-based decisions: Decisions based solely on job requirements and qualifications.
  • Accommodations available: Assistance provided upon request during recruitment.
  • Inclusive culture: Workplace values diversity and inclusivity.
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