Value Stream Manager Asia

4 weeks ago

Malaysia Toll Global Forwarding Services (Malaysia) Sdn. Bhd. Full time

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Value Stream Manager Asia page is loaded

Value Stream Manager Asia Apply locations Bayan Lepas time type Full time posted on Posted Yesterday job requisition id R

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Primary Duties :

  • Highlight risk and coordinate IT service management & process compliance issues with service provider and use data & insights to proactively identify improvement initiatives
  • Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities
  • Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business
  • Communicate and collaborate with technology leadership and service partners on status, issues, and decisions to influence outcomes
  • Act as an advocate for the quality, delivery and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs

Requirements:

  • A minimum of 7-10 years of experience in IT service management, with a significant portion in roles focused on process governance, issue coordination, and performance improvement.
  • Strong understanding of IT service management principles and best practices, such as ITIL.
  • Demonstrated leadership experience in managing and improving service outcomes within a Value Stream.
  • Excellent communication and stakeholder management skills to facilitate effective change and governance.
  • Proficiency in managing budgets and resources effectively.
  • Certification in IT service management (e.g., ITIL) and CW1 knowledge is preferred.
  • Proficiency in mandarin language preferred

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

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