Service Engineer

4 weeks ago

Malaysia EagleBurgmann (Malaysia) Sdn Bhd Full time

RM 5,000 - RM 6,000 a month - Part-time, Full-time

Job details Job details Here's how the job details align with your profile . Pay

RM 5,000 - RM 6,000 a month

Job type

Part-time

Full-time

Shift and schedule

Monday to Friday

Location Full job description

Role

· To support Sales in all service-related topics and activities, including but not limited to product repairs & its documentation, service data collection, product failure analysis & trouble shooting

· To act as a contact point towards the customer

Responsibilities

On-site

· Uninstall and install Mechanical Seals and other EB products at customer site

· Witness & documentation during commissioning (start-up)

· Explain basic technical matters (such as repairs, failure reasons) to the customer

· Propose product upgrades & conversions in cooperation with Sales & TSS

In-house

· Disassemble, assemble, and clean Mechanical Seals & other EB products and its components

· Observation, inspection and assessment of disassembled products and its components, incl. dimension taking and photographic documentation

· Refurbishment of components (lapping etc.)

· Use various test- and inspection equipment to inspect own or others work

· Take responsibility on packaging & shipment

· Create detailed repair BOM and repair proposal as foundation of the repair offer

Troubleshooting

· Lead trouble shootings of seals & systems

· Conduct product failure analysis

Data, Documentation & KPI

· Collect service-related data on-site and in-house, and upload to On Track and other IT systems

· Identify bad actors and take countermeasures

· Full documentation of product repairs incl. creation of both Observation and Inspection Reports

The supervisor or management may assign other tasks occasionally.

Qualifications

Mandatory

· Experience in process industry, power plants or OEMs (pumps, agitators, ...)

· Diploma in Engineering or comparable

· Willing to travel locally and internationally

· Proficiency in MS Office programs

· Good inter-personal skills

· Good analytical skills

· Driving license

Preferred

· 3+ years of experience in rotating equipment industry, incl. troubleshooting

· Knowledge of sealing technologies and its associated equipment, incl. repairs

· Good communication skills and a team-player mindset

· Pleasant personality with a constructive technical sales approach

· Brings solutions on the table to help resolve & retain difficult customers

· Experience with SAP software

Job Types: Full-time, Part-time

Expected hours: 45 per week

  • Health insurance
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Ability to Commute:

Ability to Relocate:

  • Shah Alam: Relocate before starting work (Required)
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