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Datacenter Operation

2 months ago

Malaysia Bytedance Full time

Datacenter Infrastructure Engineer

ByteDance is a global technology company that inspires creativity and enriches life through its suite of products, including TikTok and Helo. We are seeking a highly skilled Datacenter Infrastructure Engineer to join our team.

About the Role

The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. As a Datacenter Infrastructure Engineer, you will be responsible for managing the end-to-end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and reliable.

Key Responsibilities

  • Work within a ticketing system to support the server fleet.
  • Be the first point of contact for break-fix technicians.
  • Prioritize ticketing queues and work to resolve escalations.
  • Perform power cycles, troubleshooting, and replace failed components.
  • Physically assist in moving and installing equipment.
  • Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
  • Have a strong desire and capability to learn, grow, and develop new skills.
  • Participate in an on-call rotation.
  • Establish strong working relationships with various internal teams and external partners.
  • Assist with inventory and asset management.
  • Work with physical security and EHS teams to support site health and compliance.

Requirements

  • College/Technician Degree or equivalent professional experience/certification in Engineering.
  • Knowledge of Linux and server hardware repairs.
  • Working knowledge of technologies such as DNS, RAID, and DHCP.

Preferred Qualifications

  • At least three years of experience supporting IT equipment or related technology.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.