Infrastructure Operations Manager
2 weeks ago
Malaysia
**Experience**: Infrastructure Operation Manager
**Skills**:Infrastructure Operation Manager
Role: Infrastructure Operations Manager:
- Demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management.
- Guide the improvement of processes and procedures on a continuous basis and manage team and staff performance.
- Responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and network equipment.
- SLA Reporting and governance
- Customer engagement
The responsibilities include:
- Manage the performance of team(s) of data center operation processionals- Ensure effective and efficient management of day-to-day data center operations
including queue management, 7/24 shift arrangement and hardware logistics-
- Ensure all operational KPIs and metrics are being measured and met- Inspire and guide improvement in team process, technology innovation and automation- Manage Large Scale Events (outages) and act as the call leader- Manage and improve the workflows and through-put for data centers operations- Be passionate about the quality and quantity of services being provided, and
continuously strive to improve our Customer Experience
BASIC QUALIFICATIONS- Minimum 5 years of people management experience with direct reports as their performance manager- In-depth knowledge and experience of change, problem and incident management- Demonstrated communication skill in presentation, open discussion, team coaching- Fluent English verbal and written proficiency- Financial understanding in billing, invoices, PO etc.- Project Management skill- SLA Reporting
PREFERRED QUALIFICATIONS- In-depth knowledge on data center operations, processes and continuous processes improvement- Experience in data center Safety and Security measures- Data mining/analysis skill- ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
- Data Center related certification - CDCP/S/E, CDCMP/TP
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+
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