Operations Manager, Commercial

2 weeks ago

Malaysia Delivery Hero Full time

About the opportunity

Central Operations was born in 2017 and is the backbone of operations for Foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different markets in their respective languages. We would like YOU to join us, check out this video to know us better.

WHAT YOU WILL OWN:

- Reports to Central Operation Commercial Head, responsible in setting up and maintaining telesales capability through in house and BPO network
- Supports the Regional Commercial APAC team in setting up automated tracking and reporting for telesales, with the objective to sell marketing products to all the existing vendors on foodpanda.
- Data Analysis in order to review and analyze data and be able to extract meaningful insights.
- Achieve targets through strategic initiatives in coordination with different units.
- Monitor and improve performance to achieve operational excellence.
- Setting up, maintaining and improving Salesforce processes for Vendor Management.
- Set hiring standards, conducts interviews, manages agent performance and continuously improves conversion rates.
- Prepares daily, weekly and monthly performance reports and presents to relevant stakeholders.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
- Bachelor and/or Master degree
- At least 4+ years of relevant experience
- English Language fluency required
- Proficiency in Excel is a must (Salesforce is big advantage)
- Analytical and number-orientated. You are process-oriented and data-driven
- Thrives in high paced, fast-moving environment and is able to make quick, assertive decisions
- Not a 9-5 attitude
- Outstanding attention to detail, and strong organizational skills
- Demonstrated problem-solving ability with experience providing practical business insights from large, complex data sets

**At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.**

Who we are

“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

  • Operations Manager, Commercial

    3 weeks ago

    Malaysia foodpanda Full time

    **Company Description** “To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well...

  • Operations Manager, Commercial

    5 days ago

    Malaysia foodpanda Full time

    Company Description"To be the most loved everyday food and groceries destination" - that's our mission at foodpanda (small 'f').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new...

  • Operations Manager, Commercial

    5 days ago

    Malaysia Delivery Hero Full time

    About the opportunityCentral Operations was born in 2017 and is the backbone of operations for Foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different markets in their respective languages. We would like YOU to join us, check out this video to know us better.WHAT YOU WILL OWN: Reports to...

  • Commercial Manager

    5 days ago

    Malaysia Monroe Consulting Group Full time

    Commercial Manager ( Arabic Speaking):- Sector: Monroe Hospitality- Contact: Parveenjit Kaur- Client: Monroe Consulting Group- Location: Malaysia- Salary: Negotiable- Expiry Date: 17 October 2023- Job Ref: BBBH430246_ Executive recruitment company Monroe Consulting Group is currently hiring on behalf or our is looking for an experienced Commercial Manager to...

  • Commercial Manager, Clearing

    5 days ago

    Malaysia Access World Full time

    Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil...

  • Senior Commercial Manager

    4 weeks ago

    Malaysia Lendlease Full time

    Job Description: Senior Commercial Manager We are currently seeking an experienced Senior Commercial Manager to join our high performing delivery team on a 12-months basis. The Senior Commercial Manager will manage and coordinate a wide range of activities to deliver efficient construction site operations, responsible for all commercial and contract aspects...

  • Senior Commercial Manager

    3 weeks ago

    Malaysia Lendlease Full time

    Job Description: Senior Commercial Manager We are currently seeking an experienced Senior Commercial Manager to join our high performing delivery team on a 12-months basis. The Senior Commercial Manager will manage and coordinate a wide range of activities to deliver efficient construction site operations, responsible for all commercial and contract aspects...

  • Commercial Manager, Clearing

    2 weeks ago

    Malaysia Access World Full time

    Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete logistics, storage and supply chain solutions, tailor-made to our customer requirements for various commodities including metals and minerals, soft commodities, chemicals, renewables, oil...

  • Commercial Manager

    2 weeks ago

    Malaysia Monroe Consulting Group Full time

    **Commercial Manager ( Arabic Speaking)**: - **Sector**: Monroe Hospitality - **Contact**: Parveenjit Kaur - **Client**: Monroe Consulting Group - **Location**: Malaysia - **Salary**: Negotiable - **Expiry Date**: 17 October 2023 - **Job Ref**: BBBH430246_1692338707 Executive recruitment company Monroe Consulting Group is currently hiring on behalf or our...

  • Deputy Area Commercial Manager, Commercial Banking

    2 months ago

    Malaysia CIMB Group Full time

    Overall performance of the Commercial Banking (CBC) including but not limited to achieving growth of the profitability of the CBC, growth of the loans/ financing portfolio by ensuring new and incremental loans / financing of the required quality are approved, accepted and disbursed in a timely fashion, existing loan or financing facilities are well utilized...

  • Commercial Manager

    5 days ago

    Malaysia Air Arabia Full time

    Date:22 Mar 2024Company:Air Arabia PJSC (G9)Location:MYCountry:MY- Special Note -Job PurposeTo manage the sales team in the assigned territory for Air Arabia Group, ensuring successful performance in sales and operations. Develops, executes strategy, action plans, and working procedures; drives the teams to achieve objectives by maximizing sales and...

  • Deputy Area Commercial Manager, Commercial Banking

    5 days ago

    Malaysia CIMB Group Full time

    Overall performance of the Commercial Banking (CBC) including but not limited to achieving growth of the profitability of the CBC, growth of the loans/ financing portfolio by ensuring new and incremental loans / financing of the required quality are approved, accepted and disbursed in a timely fashion, existing loan or financing facilities are well utilized...

  • Commercial Analyst

    3 weeks ago

    Malaysia Monroe Consulting Group Full time

    **Commercial Analyst**: - **Sector**: Monroe Manufacturing & Industrial 4.0 - **Contact**: Genevieve Goh - **Client**: Monroe Consulting Group - **Location**: Malaysia - **Salary**: Negotiable - **Expiry Date**: 29 September 2023 - **Job Ref**: BBBH427280_1690770639 Executive recruitment company Monroe Consulting Group's Industrial Division is exclusively...

  • Commercial Manager

    2 weeks ago

    Malaysia Air Arabia Full time

    **Date**:22 Mar 2024**Company**:Air Arabia PJSC (G9)**Location**:MY**Country**:MY- Special Note - **Job Purpose** To manage the sales team in the assigned territory for Air Arabia Group, ensuring successful performance in sales and operations. Develops, executes strategy, action plans, and working procedures; drives the teams to achieve objectives by...

  • Commercial Admin Operator

    5 days ago

    Malaysia Lazada Full time

    Location:Malaysia Department: Commercial Location: Malaysia Team and Role Introduction:With over 80 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple...

  • Commercial Product Manager

    1 week ago

    Malaysia RELX Full time

    Commercial Product Manager Do you enjoy being part of a team that works with a diverse range of products /technology? Are you looking for an innovative role? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics...

  • Commercial Director

    4 weeks ago

    Malaysia Cooperservices Full time

    Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer, Ajax, Superior, Gemini, TSI, CSI, Enterprise, and Joy....

  • Commercial Coordinator

    4 weeks ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia - present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps...

  • Commercial Product Manager

    5 days ago

    Malaysia RELX Full time

    Commercial Product ManagerDo you enjoy being part of a team that works with a diverse range of products /technology?Are you looking for an innovative role?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and...

  • Commercial Finance Manager

    2 weeks ago

    Malaysia Hays Full time

    **Your new company** This company is one of the top Fortune 500 companies. Now, they are looking for an exceptional individual to join as their Commercial Finance Manager. **Your new role** - Fully in charge of FP&A, Strategic Business Partnering, Commercial Finance and Business Analytical activities. - Business partnering closely with regional commercial...