E-commerce Supply Chain Operations Executive

1 month ago

Malaysia Malaysia Full time
E-commerce Supply Chain Operations Executive

Purchasing, Procurement & Inventory (Manufacturing, Transport & Logistics)

Flywheel SEA (formerly known as Intrepid Group)

Flywheel SEA (an Ascential company) is a top Digital Commerce Services Provider in South East Asia (SEA). Offering end-to-end omni-channel Digital Commerce management, diverse Digital Marketing Services, and advanced Insights & Analytics, supported by state-of-the-art inhouse Technology. International brands across >10 marketplaces and various social platforms in all 6 SEA countries appreciate our regional presence, proactive digital commerce service, strong team, and advanced marketing and tech capabilities.

Ascential Group

Flywheel SEA is a proud member of Ascential Digital Commerce, a global leader in information, analytics, and digital commerce optimization. Ascential provides specialist information, analytics, and digital commerce platforms to top consumer brands worldwide. Ascential's businesses improve performance for their customers by delivering actionable information and visionary thinking across Digital Commerce, Product Design, and Marketing.

Flywheel SEA offers omnichannel digital commerce services in SEA, together with other Ascential Digital Commerce brands like Yimian for Measurement and Benchmarking and Edge for Advisory. With the North America (NAM) counterpart Flywheel, Flywheel SEA forms a unified global digital commerce solution for international clients.

With over 2,000 employees across five continents, Ascential combines local expertise with a global footprint, serving clients in 120+ countries. Ascential is based in the UK and is listed on the London Stock Exchange.

Your responsibilities:

As Operations Executive, you will oversee operations for E-commerce platforms & retail inventory management, reporting to the Operations Manager. This role is based in Kuala Lumpur, Malaysia.

Responsibilities:

  • Generate daily and monthly operational reports, analyze data, and collaborate with teams to solve issues
  • Manage day-to-day operational aspects of retail inventory, monitoring ordering issues and other ecommerce operations
  • Establish and update standard operating procedures (SOP)
  • Collaborate with key account team on operational plans
  • Assist in defining business processes, developing operational roadmaps, and system requirements
  • Coordinate with the warehouse to ensure successful fulfillment execution and order processes
  • Address daily receiving, fulfillment, and delivery issues, identifying and resolving root causes
  • Carry out other duties as required
  • Support smooth operation of all ecommerce aspects

Requirements:

  • Diploma/University degree in a related field
  • 1 year of experience in Operations, Online platform, Fulfillment, Supply chain, or related fields (E-Commerce experience is a plus)
  • Attention to detail, strong analytical and decision-making skills
  • Organized with good follow-up skills
  • Build and maintain professional relationships with customers and fulfillment partners
  • Proficient in Microsoft Office Suite, especially Excel
  • Thrive in a fast-paced startup and Ecommerce environment

What we offer:

  • Excellent and competitive compensation package
  • Professional and diverse international working environment promoting cultural integration
  • Pioneer a cutting-edge Flywheel product backed by strong tech
  • Opportunities for personal and professional development through on-the-job learning and training
  • Work with industry leaders and brand partners, gaining insights into the latest developments in South East Asian e-commerce

Note: No unsolicited resumes or CVs from headhunting/recruitment agencies. Flywheel will not entertain shared profiles and will not be liable for any disputes.

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