E-Commerce Operations Executive

2 months ago


Malaysia Luxasia Group Full time

Join Luxasia Group, the prominent partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce across Asia Pacific, is seeking a highly organized and motivated individual to join the team as an E-Commerce Operations Executive on a 6-month contract. In this exciting role, you will be pivotal in ensuring the smooth execution of online initiatives and supporting e-commerce operations.

Responsibilities:

  • Ensure smooth daily operations, maintain high store performance rating and data accuracy
  • Create & Monitor daily order fulfilment
  • Upload/Maintain new product listings
  • Assist in GWP enrollment
  • Monitor promotions and ensure they are active
  • Responsible for stock replenishment across all channels
  • Monitor order status on all Marketplaces post-shipment
  • File and monitor claims status
  • Participate in the onboarding process and customer mapping
  • Provide accurate data for reporting, order processing, and more
  • Liaise with warehouse and platforms regarding orders
  • Work with finance on payment discrepancies
  • Address customer complaints and process returns
  • Submit billings to finance
  • Improve processes continuously
  • Requirements:
  • 1-2 years of managing e-commerce operations
  • Critical-thinking skills
  • Strong communication and problem-solving abilities
  • Proficiency in MS Excel
  • Detail-oriented with the ability to work under tight deadlines
  • Capable of managing multiple projects independently
  • Benefits:
  • Flexi Benefits
  • Complimentary Goods
  • Mental Health Leave
  • Out-patient & In-patient Coverage
  • Personal Accident & Term Life Insurance

Join Luxasia today and contribute to shaping the future of e-commerce in Asia Pacific

E-Commerce Operations Executive

(Maternity Coverage: August 2024 to Feb 2025)



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