E-Commerce Operations Executive

2 months ago

Malaysia Luxasia Group Full time

Luxasia Group, the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-commerce in Asia Pacific, is seeking a highly organized and motivated individual to join our team as an E-Commerce Operations Executive on a 6 months contract basis. In this role, you will play a crucial role in supporting our e-commerce operations and ensuring the smooth execution of our online initiatives.

As an E-Commerce Operations Executive, you will be responsible for managing the day-to-day operations of our e-commerce platforms. This includes overseeing order fulfillment, inventory management, content management, and coordinating with logistics partners for efficient order delivery. You will collaborate with cross-functional teams, such as marketing and customer service, to ensure a seamless customer experience and support online campaigns and promotions.

Joining Luxasia means being part of a dynamic and innovative team that is passionate about delivering exceptional customer experiences in the beauty and luxury lifestyle sector. We offer a collaborative work environment that encourages growth and development, where your contributions are valued and recognized.

If you are a detail-oriented individual with strong organizational and analytical skills, and thrive in a fast-paced and dynamic environment, we would love to hear from you. Come join Luxasia and be part of shaping the future of e-commerce in Asia Pacific.

Commerce Operations Executive

(Maternity Coverage: August 2024 to Feb 2025)

Responsibilities

§ Ensure smooth daily operations, maintain store performance rating high and ensure data accuracy, monitoring and timely reporting.

§ Create & Monitor daily order fulfilment

§ Upload/Maintain new product listing

§ Assist in GWP enrollment

§ Help monitor if promotions are up and running

§ Examine promotions after creation to ensure that it was set up correctly

§ Responsible for stock replenishment on all channels

§ Monitor order status on all Marketplaces once shipped out

§ Responsible for claims filing and monitor claims status

§ Participate in onboarding process, Sellercenter account creation and customer mapping

§ Sending of accurate and timely data for sales reporting, order processing, promotion accruals, returns and refunds etc.

§ Liaising with warehouse and platforms on order pickup and other order concerns

§ Liaising with finance on any payment discrepancies

§ Help resolve any customer complaints

§ Weekly returns monitoring and process cancelled orders

§ Submit billings to finance

§ Maintain high store performance ratings

§ Continuously improve processes and practices

§ 1 to 2 years of experience in managing e-commerce operations, across marketplaces

§ Critical-thinking and interpersonal skills

§ Strong communication and problem solving skills

§ Highly proficient in MS Excel

§ Self-starter, and can work under pressure

§ Highly detail oriented

§ Ability to manage multiple projects and execute under tight deadlines

§ Ability to work independently

  • Flexi Benefit
  • Complimentary Goods
  • Mental Health Leave
  • Out-patient & In-patient
  • Personal Accident & Term Life Insurance
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