Full-Time Shift Leader

4 weeks ago

Malaysia Tim Hortons Full time

Join Tim Hortons as a Shift Leader and be part of our exciting brand launch in MalaysiaTim Hortons (Tims) is a beloved Canadian brand founded in 1964, that offers premium coffee blends, freshly baked goods and sandwiches.

We are committed to create a welcoming environment that celebrates diversity and inclusion.

Job ResponsibilitiesMaintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shiftsBuild positive employee experiences on every shift.

Provide coaching and feedback.

Cultivate a positive work culture that fosters teamwork and collaborationDeliver exceptional customer service and lead by example to create a welcoming store environmentAdhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues.

Enforce company policies and standardsProvide operational support and perform store tasks. Oversee store cleanliness and stock organizationMaintain rigorous quality control in food and beverage preparation.

Conduct regular store inspections to ensure compliance with regulationsMonitor sales performance and assist the store manager in achieving targetsClearly communicate store updates to facilitate smooth shift handovers.

Report any issues, incidents, or employee performance concerns to the store managerRole RequirementsAt least 3 years' experience in the service industry with at least 1 year experience in a similar supervisory rolePassion for F&B industry with proven experience in delivering excellent customer experiencesProven experience in leading teamsStrong interpersonal and communication skillsAble to multitask and manage change in a fast-paced environmentWillingness to engage in shift work, which includes work on weekends and PHTim Member Benefits5-day work weekHealth and medical coverageEmployee discountStore performance incentivesCareer development and progression pathways

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