Clinical Application Specialist

2 weeks ago

Subang Jaya, Selangor, Malaysia Philips Full time
Job TitleClinical Application Specialist (MY & INDO)Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible for

As a Clinical Specialist, you will be responsible for developing and executing instruction programs for users to maximize their independence in operating the system and functions. You will customize the system to meet the specific needs of users, working closely with project and account management to maximize performance. Additionally, you will handle trial installations, monitor system usage, solve operational issues, and adapt systems based on user feedback. This role also involves conducting demonstrations and presentations to boost sales, staying updated with product developments, and contributing to the development of new functionalities or improved system settings.

Sales support

· Assess customer training and education needs.

· Plan learning activities based on customer needs.

· Perform configuration of hospital patient monitoring products and solutions.

· Deliver customer training and provide go-live support.

· Provide services in accordance with the scope of the engagement.

· Apply adult learning principles in training and education delivery.

· Utilize various learning methods and authorized training tools.

· Maintain records in accordance with established procedures.

· Work with the installation team to ensure the clinical accuracy of installed systems.

· Demonstrate knowledge and clinical competence with patient monitoring products and solutions.

· Understand clinical workflow within the area of practice.

· Provide pre-sales clinical and application expertise for the sales team.

· Stay current on product, services, IT, and industry trends to offer best-in-class education for customers.

To succeed in this role, you'll need a customer-first attitude and the following

Required Skills and Qualifications

· Degree-level education or equivalent.

· In-depth knowledge and experience with Philips patient monitoring products in the clinical environment.

· At least 5 years of experience in the clinical and/or medical informatics field.

· Excellent communication and interpersonal skill

· Excellent organizational and time management skills.

Preferred Experience

· Experience in providing post-sales clinical application training to end-users, technicians, and operators.

· Experience in providing pre-sales support through product demonstrations, seminars, and trade shows.

· Ability to work as part of an account team to meet modality results according to account plans and targets.

· Experience in retraining hospital staff on new product releases, upgrades, or changes in operating procedures.

· Ability to provide applications reports on the completion of all application visits.

· Experience conducting regular visits to customers to obtain feedback on training delivery and customer satisfaction.

· A willingness to support application training in the region as required.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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