Senior Administrator, Fund Distribution Services M/F

4 weeks ago


Malaysia Crédit Agricole Group Full time

CACEIS Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.

What will you do?

  • Process subscription, redemption, switches and transfer for a range of onshore and offshore funds
  • Maintain shareholder register and investor files
  • Ensure internal and external enquiries are managed on time and with high quality standard
  • Accountable for Global Servicing from operating location (includes shifts and work on bank / legal holidays and weekend when required)
  • Maintain statistics up to date (including daily team checklist update)
  • Maintain organizational relationship with Management line
  • Ensure effective resolution of enquiries
  • Escalation of issues & problems
  • Act as back up to Supervisor & provide backup relief to all administrators
  • Assistance in monitoring team's activity to ensure that production requirement are met
  • Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
  • Handle enquiries from investors and distributors (client call centre in English, Mandarin and Cantonese)
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  • Malaysia Crédit Agricole Group Full time

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