![Lan It 24](https://media.trabajo.org/img/noimg.jpg)
It engineers wanted
4 weeks ago
Start:
ASAP Duration: 1 year (with option)
Full time (Mon-Fri/40h) 100% Onsite Tasks:
- Processing customer enquiries and problems in the area of IT support
- Recording and documentation of customer information and support tickets
- Initial contact and first analysis of technical problems
- Providing solutions and instructions for frequently occurring problems
- Escalating complex cases to second level support
- Monitoring systems and performing basic maintenance tasks
- Updating knowledge bases and creating instructions for customers
- Ensuring a professional and friendly customer service experience
- Tracking and monitoring customer satisfaction
- Assisting with the installation and configuration of software and hardware Requirements
- Expertise in IT systems, networks and hardware
- Excellent communication skills, local language and English (written and verbal)
- Good problem solving and analytical skills
- Customer orientation and friendly interaction with customers
- Time management and prioritization skills
- Willingness to learn and ability to undertake continuous professional development
- Ability to work and collaborate in a team If you are interested, I would be happy to hear from you. Please send your CV.
- With kind regards Kalpna
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