Application Support Engineer

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Engineer - Credit Processing Apps to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Core Skills

  • Service Delivery
  • Integro's Loan Origination System
  • Unix/Linux, Oracle, Weblogic, Java J2EE

Skillset

  1. 5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management
  2. Knowledge of Integro's Loan Origination System / Collateral Management platform is highly preferred.
  3. Able to understand the application design & workflow in a faster pace.
  4. Have knowledge in Unix/Linux, Oracle, Weblogic, Java J2EE, DevOps, Windows, Business Object and able to understand and communicate in the technical discussion with developers.

Roles/Responsibilities

  1. Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank
  2. Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
  3. Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
  4. Fine tune applications and systems for high performance and higher volume throughput
  5. Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met
  6. Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards
  7. Respond on time to the queries raised by various business units
  8. Provide timely updates regarding production status and progress of issue resolution
  9. Perform impact analysis of enhancements/projects that will impact supported systems
  10. Participate in Disaster Recovery and Business Continuity exercises.
  11. Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
  12. Have a quality mind-set with prevention attitude to attain zero defects.
  13. Able to support SIT/UAT/PROD/DR deployment, with DevOps
  14. Able to support relevant software/platform/database upgrade for the systems.
  15. Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode
  16. Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.
  17. Able to identify the underlying problems, analyse the root causes, provide possible solutions and respond to users within SLA
  18. Incident, problem, and service outage management experience
  19. Server Performance, capacity, utilization monitoring and Health monitoring experience
  20. Provide coordination of application support.
  21. The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank.
  22. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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