Senior Analyst

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

Marsh and McLennan Companies (MMC) is seeking candidates for the following position based in the Kuala LumpurOffice in Q Sentral:

Senior Analyst - Onsite Technical Support (OWG)

What can you expect?

  • Be a part of a global operation team
  • Elevate your IT processing knowledge
  • Interact diverse colleagues and stakeholders from various line of business within MMC

What is in it for you?

  • Attractive performance driven incentives
  • Participate in regional projects
  • Career Development and Training Opportunities

We will count on you to:

  • Performs installations, trains, maintenance, troubleshoots and repairs of OWG PC hardware/software technologies.
  • Performs activations and supports Smartphone devices.
  • Assists with setup, and operation of audio-visual hardware as; required by end user.
  • Determines appropriate hardware/software based PC on corporate policy and end user requirements.
  • Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
  • Escalates incident, and questions to appropriate support groups.
  • Supports events, such as infrastructure changes, software releases and BCP etc.

What you need to have:

  • Degree in IT or equivalent
  • Minimum 2 years of experience in Service Desk/Help desk/Ticketing system support field to support OWG user
  • Strong problem-solving skills
  • Good command in English is required

What makes you stand out:

  • Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
  • Very strong knowledge of company desktop operating systems and software.
  • Knowledge of application packaging processes.
  • Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products.
  • Knowledge of standard computer hardware.
  • Good communication and interpersonal skills

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy, and people. The Company's 81,000 colleagues advise clients in 130 countries. With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , follow us on LinkedIn and Twitter or subscribe to BRINK.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law

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