My Services Analyst

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia BP Business Service Centre Asia Sdn Bhd Full time
Job summary

Job Description:

The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.

The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams and the Balance Sheet Assurance (BSA) community. Across our finance solutions there are over 5,000 global users supported. This is a high-pressure customer facing role and the role holder must develop a very good working understanding of the solutions and end-to-end processes undertaken in finance.

The role requires a high degree of technical competency coupled with accounting knowledge and understanding how accounting transactions are processed in a systems environment. The role holder must also develop a strong working knowledge of our finance solutions and would be expected to be able to build up SME knowledge in one or more applications in the landscape. The role holder must therefore possess a good understanding of accounting principles and be able to assist the team's manager in supporting the needs of the people they support. The team are also responsible for providing end user training from time to time.

Key Accountabilities:

  • Provide user support to GBS and business reporting teams & accounting centres, finance & other functions, segment& MI teams and group accounts
  • Promote adherence to the policies, standards, and governance processes set by group, segment and the Data Management teams.
  • Support the finance data framework (FDF) system and process to ensure defined use cases are operable and understood
  • Support the period end close, including coordination of special periods usage, Balance Carry Forward (BCF) and consolidation processes (BCS)
  • Provide support to the finance users, Segment & Business Control teams in completing the quarterly BSA cycle
  • Provide oversight of transactional data flows from source systems into the Finance Business Warehouse (FBW) and through to the BCS solutions for Group and Statutory consolidation
  • Assist with system maintenance activities of Period End Close and BSA cycles, e.g., period locks, calendar updates
  • Assist the manager in providing critical daily input during the close for inclusion in the daily close meetings conducted for each workday of the World Class Close
  • Ensure tickets are raised by users for all service requests, defects, enhancements and identify any items that are close critical and follow up with users upon resolution.
  • Support effective time zone coverage through being available when necessary to ensure appropriate and capable holiday and weekend customer support is available during the critical workdays.
  • Use the toolsets to monitor the business for timely completion of activities and clearing of data errors offering proactive assistance
  • Commit to develop sufficient knowledge of the Harmonised Data Set (HDS) and associated mapping structures to provide assurance of data integrity via monitoring of FBW data and associated systems
  • Attend and take improvement actions on relevant User Group meetings
  • Develop sufficient knowledge to resolve 80% or greater of issues / questions raised without the need for escalation to other parts of the organisation
  • Provide input with incident investigations; recommend corrective actions and share learnings
  • Educate users on finance processes including in-support ad-hoc training, delivery of training sessions via audio and formal classroom training delivery for courses advertised by the Finance Academy (e.g. FBW End to End Reporting)

Essential Education & Experience:

  • College degree, specialised training or equivalent work experience
  • Accountancy qualification or working towards one (e.g. CIMA, CPA, ACA, ACCA)
  • Extensive experience with SAP, BWs or other comparable financial systems
  • Relevant work experience within the Finance team of a business or relevant areas of the central Finance function.
  • Understanding of financial control processes and the end to end accounting cycle
  • Ability to manage multiple conflicting priorities under the time pressure
  • Must be willing to work some element of "shift" work (during critical periods early starts or late finishes, weekends and holidays may be required)
  • Excellent customer service skills
  • Excellent team player with the ability to communicate effectively and develop & sustain relationships with customers and teams within the support organisations

Desirable Criteria:

  • On the job exposure to SAP ECC, BW, S4 HANA and BCS/BPC
  • Specialism in one or more SAP Applications (e.g. BW, AA&PS, BCS, FI/CO)
  • Formal customer service training.
  • Knowledge of IFRS, SOx, and experience or formal training working with other local statutory reporting requirements
  • Exposure to Segmental, Group Reporting or Business Reporting processes

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life These benefits can include flexible working options, paid parental leave policy among others

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement:

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Accounting, Accounting policy, Accounting processes and financial systems, Analytical Thinking, Business process control, Business process improvement, Collaboration, Commercial Acumen, Creativity and Innovation, Customer centric thinking, Data visualization and interpretation, Digital fluency, Financial accounting and reporting, Internal control and compliance, Management Reporting, SAP BW on HANA, SAP FICO Module, Stakeholder Management
For further information, and to apply, please visit our website via the "Apply" button below.
Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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