Specialist, Fraud Risk Ops

4 weeks ago

Malaysia OKX Full time

OKX is a leading digital asset trading platform that offers advanced financial services to traders worldwide through blockchain technology. With hundreds of token & futures trading pairs, traders can optimize their strategies. We are a top digital asset trading platform with a high trading volume, serving millions of users across 100+ countries. Our derivatives are globally recognized for their daily volume of around $10 billion, setting the industry standard.

About the Team:

This team is part of the Global Customer Service function, playing a key role in managing risk and reward for our platform. We collaborate closely with key stakeholders like Compliance, Product, Customer Service, Marketing, Finance, and Payment Operations to launch global products successfully while mitigating associated risks.

About the Opportunity:

The ideal candidate should have experience in fraud & risk management in a global setting, with a proven track record of leading operational teams focused on fraud risk. You will be responsible for establishing the fraud risk team in Kuala Lumpur, Malaysia, overseeing recruitment and setting up fraud processes, policies, and guidelines.

You will excel in a fast-paced, collaborative environment, adapt plans quickly, prioritize effectively, and be hands-on in driving results. Your focus will be on supporting product growth, fostering a fraud risk culture, and enhancing risk management strategies.

What You'll Be Doing:

  • Complete thorough investigations using various tools and document all researched information in each case file.
  • Maintain the confidentiality of collected investigation information.
  • Review customer transactions to identify fraudulent activities such as account take over, identity theft, and more.
  • Contact customers via phone or email to validate transactions and account information.
  • Resolve customer issues within existing service level agreements.
  • Analyze trading and behavioral patterns to detect fraud and prevent losses.
  • Collaborate with internal and external stakeholders to enhance investigative processes and prepare comprehensive investigation reports.
  • Recommend anti-fraud processes based on changing transaction patterns.
  • Generate suspicious activity and risk management reports for management.

What We Look For In You:

  • Minimum Degree in accounting, finance, business administration, criminology, or related fields.
  • 2-4 years of relevant fraud investigation experience.
  • Experience in fraud detection/risk management in banking, financial, or fintech sectors.
  • Strong analytical skills to identify fraud patterns and trends.
  • Experience with various payment methods and platforms.
  • Ability to quickly learn new technology tools.
  • Willingness to work shifts to support 24x7 operations.
  • Good communication skills in English and Chinese (Mandarin).
  • Customer service experience is a plus.

Nice to Haves:

  • Interest or expertise in blockchain technology and its ecosystem.
  • Training/experience with blockchain analytic tools like Eliptic.
  • Experience collaborating with teams across different locations and time zones.
  • Preferably, hold a Fraud Risk Certification (CIPFA) or equivalent.

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Meal Allowance up to RM 500/month.
  • Monthly Team Building activities.
  • RM 2500 annual Benefits for Training & Wellness.
  • Hybrid work arrangements.
  • Convenient workplace located just a 5-minute walk from MRT TRX.
  • Great growth and promotion opportunities with support for skill development and training.
  • Employee engagement and recognition program.
  • Multinational working environment for career advancement through diverse interactions.

  • Specialist, Fraud Risk Ops

    1 month ago

    Malaysia OKX Full time

    OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100...

  • Specialist, Fraud Risk Ops

    4 weeks ago

    Malaysia OKX Full time

    OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100...

  • Specialist, Fraud Risk

    4 weeks ago

    Malaysia OKXhas Full time

    Join OKX: A leading digital asset trading platform with global reach through blockchain technology, offering a wide range of token & futures trading pairs to enhance traders' strategies. Dive into a fast-paced environment with us! Team Insight: Be part of the Global Customer Service team, central in managing risk and reward for our platform. Collaborate...

  • Specialist, Fraud Risk

    2 months ago

    Malaysia OKXhas Full time

    Join OKX: A leading digital asset trading platform with global reach through blockchain technology, offering a wide range of token & futures trading pairs to enhance traders' strategies. Dive into a fast-paced environment with us! Team Insight: Be part of the Global Customer Service team, central in managing risk and reward for our platform. Collaborate...

  • Fraud & Risk Specialist

    5 days ago

    Malaysia TDCX (MY) Sdn. Bhd Full time

    Educating users on how to maintain security and safety while using Airbnb responsibly - Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations - Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team - Investigate complex situations and...

  • Data Analyst, Risk

    4 days ago

    Malaysia NodeFlair Full time

    **Job Summary**: **Job Type** **Seniority** Junior Mid **Years of Experience** Information not provided **Tech Stacks** Strategy Analytics Backbone SQL Python **About The Opportunity** **ROLE POSITIONING AND OBJECTIVES**: **What You Will Own** - Perform analysis to understand Risk / Fraud behaviours, contribute to fraud detection features and models -...

  • Fraud & Risk Specialist

    1 week ago

    Malaysia TDCX (MY) Sdn. Bhd Full time

    Educating users on how to maintain security and safety while using Airbnb responsibly Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team Investigate complex situations and potential...

  • Specialist, Fraud Risk

    1 month ago

    Malaysia OKXhas Full time

    OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100...

  • Specialist, Fraud Risk

    4 weeks ago

    Malaysia OKXhas Full time

    OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100...

  • Fraud & Risk Specialist

    1 month ago

    Malaysia TDCX Full time

    **#BeMore** Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** -...

  • Fraud & Risk Specialist

    3 weeks ago

    Malaysia TDCX Full time

    #BeMore Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! Top Reasons to work with TDCX Attractive...

  • Fraud & Risk Specialist

    2 weeks ago

    Malaysia TDCX Full time

    **#BeMore** Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! **Top Reasons to work with TDCX** -...

  • Risk Management

    2 months ago

    Malaysia Lazada Full time

    Location: **Malaysia** - Department: Finance/Legal- Location: Malaysia- Lazada Anti Abuse team is responsible for protecting Lazada platform account security, promotions, transactions and financial spendings. We're a global team with team members from different countries to serve for South East Asia market. you'll learn and work for: - Building risk control...

  • Fraud & Risk Specialist

    1 week ago

    Malaysia TDCX Full time

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCXAttractive remuneration,...

  • Process Executive

    2 months ago

    Malaysia Cognizant Full time

    The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality...

  • Process Executive

    2 weeks ago

    Malaysia Cognizant Full time

    The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality...

  • Process Executive

    24 hours ago

    Malaysia Cognizant Full time

    The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business' customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality...

  • Fraud Analyst

    4 weeks ago

    Malaysia Ria Full time

    **Role Summary** This role's primary responsibility is to work disputes raised by customers who paid Ria using New Payments Platform (NPP) which is an open-access infrastructure designed for fast payments in Australia. Disputes can vary from request to hold funds, approval of refunds and request for information etc. When not working these disputes, this...

  • Risk management, specialist

    1 week ago

    Malaysia BTC Recruitment Malaysia Full time

    Open Position: Risk Management, Specialist (Investment and Management Company)An Investment and Management Company is currently hiring a Risk Management, Specialist to join them in the Pahang officeKey responsibilities includes:Bachelor's Degree holder within Business Management, Finance and etc with over 4 years working experience. Designing and...

  • Risk management, specialist

    3 weeks ago

    Malaysia BTC Recruitment Malaysia Full time

    Open Position: Risk Management, Specialist (Investment and Management Company)An Investment and Management Company is currently hiring a Risk Management, Specialist to join them in the Pahang officeKey responsibilities includes:Bachelor's Degree holder within Business Management, Finance and etc with over 4 years working experience. Designing and...