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F&B Service Crew

4 months ago

Malaysia Well Done Holdings Sdn Bhd Full time
Customer ServiceGreet and assist customers courteously and professionally.
Take orders, provide recommendations, and answer inquiries.
Ensure customer satisfaction and address concerns.
Order FulfillmentServe food and beverages promptly and accurately.
Monitor dining areas to ensure customer needs are met.
Cash HandlingOperate cash registers or POS systems to process payments.
Provide change and receipts, handling transactions securely.
Menu KnowledgeUnderstand menu items, ingredients, preparation methods, and specials.
Inform customers about daily specials, promotions, and discounts.
UpsellingRecommend additional items or special dishes.
Promote desserts, beverages, or add-ons to enhance the customer experience.
Cleaning and MaintenanceMaintain cleanliness in dining and preparation areas.
Perform routine cleaning tasks and adhere to sanitation guidelines.
Beverage Preparation (Specific to coffee and tea services)Prepare and serve coffee and tea beverages according to recipes and standards.
Operate coffee-making equipment and ensure beverage quality.
Quality Control (Specific to coffee and tea services)Ensure consistent beverage quality, monitoring brewing time, temperature, and presentation.
Restock supplies as needed.
Customer EngagementEngage with customers to enhance their experience, answer questions, and provide information.
Handle feedback and resolve issues promptly.
Adherence to PoliciesFollow company policies and procedures related to food safety, hygiene, and customer service.
Ensure compliance with health and safety regulations.