Branch Manager, Jalan Dato Bandar Tunggal Branch MY Malaysia Posted on 04/19/2024 Be the First

4 weeks ago

Malaysia CIMB Full time

JOB DESCRIPTION

JOB TITLE : BRANCH MANAGER (BM)

Grade : U6.S

Location : Branch

Reports To : Regional Director

Others Reporting & Relationship - Subordinates

1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM)

2. Relationship Manager (RM)

3. Personal Financial Consultant (PFC)

4. Customer Service Officer (CSO)

5. Customer Service Representative (CSR)

6. Service Ambassador (SA)

7. Service Manager (SM)

8. Financial Service Consultant (FSC)"

Job Purpose

Lead and manage all branch staff to deliver consistent Customer Experience, and to achieve optimal profitability as well as business targets in line with CIMB Bank's strategic objectives.

Key Products


• Housing Loan


• Consumer Loan


• Credit Loan


• Unit Trust


• Bancassurance


• Structure Products/ Deposits


• EB Loans (applicable only is Branch has SME desk


• Deposits


• Remittance"

KEY RESPONSIBILITIES

Sales Planning "
• To develop branch sales plans in line with regional sales plans.


• To identify sales opportunities, formulate and manage execution of sales plans and campaigns.


• To acquire new leads (e.g. through corporate talks, networking with agents, lawyer, developers)


• To assign sales leads and referrals (if any) to sales team and ensure prompt attendance and follow up is taken.


• To effectively manage the target setting and cascading processes by:

Reviewing sales target for branch sales team jointly with Regional Director.

Allocating and communicating targets to branch sales team."

Sales / Operations Management

"
• To manage branch sales team to deliver optimal performance by:

─ Performing all institutionalised DRM and sales management routine according to the required frequency.

─ Motivating, coaching and counselling branch team.

─ Monitoring team's performance and exploring opportunities to improve performance levels.

─ Ensuring sales team is updated on latest product information and sales effectiveness techniques (i.e. engage Segment Support to conduct Sales Clinics)


• To manage day-to-day branch operational and physical activities.


• To resolve operational and administrative issues and escalate all critical or unresolved issues to Regional Director."

Sales Execution


• To approve fully collaterised personal loans (e.g, OD, ASB) up to RM1,000,000


• To approve FD rate exceptions (max. 5 basis points)"

"

Customer Relationship"

"
• To develop and implement strategies to improve customer waiting time and deliver high Service Quality


• To build and maintain long term and profitable relationship with key customers, including major depositors and valued customers.


• To resolve customer and sales team-related issues and escalate all critical or unresolved issues to the RD.


• To actively obtain feedback from customers and branch sales team on areas of improvement (e.g. product, process, pricing, competitor information) and channel feedback to RD.


• To ensure turnaround times for credit applications, approvals, and disbursement are within required service levels. "

Compliance

"
• To manage annual financial budgets, monitor budget utilisation and profitability of branch through effective asset and human capital management.


• To comply with all reporting requirements including:

AMLA (daily) & SHARP (daily via system, review of digital video recording fortnightly) to be submitted

to MOS

Branch Services/ Merchandising and Housekeeping Audit (monthly) to be submitted to MOS

Monthly Feedback Reporting to be submitted to RD and

Branch monthly minutes of meeting to be submitted to RD and MOS.


• To ensure branch team adheres strictly to CIMB policies and procedures, including credit control procedures, audit compliances and BNM guidelines


• To maintain strict control over credit risk:

─ Appropriately use of approval authority for daily overdrawn amounts, waivers of late charges.

─ Reviewing and recommending credit applications with strict adherence to CIMB Bank's credit policy

─ Act as a Chairman of the branch OSHA Committee "

People Management

"
• To participate in the selection and recruitment of branch team members


• To conduct formal performance appraisal and perform career planning for branch team members (e.g. recommendation for promotion, training needs and internal transfer).


• To ensure branch team members attend designated training


• To manage branch sales team to deliver optimal performance by coaching, motivating and exploring opportunities to improve performance level.


• To provide leadership and guidance to all branch staff to ensure effective coordination and drive cost selling activities.


• To maintain an environment which promote success, teamwork and professional growth "

Key Performance Indicators

"Qualifications

Note: The qualification indicated are

the ideal requirements for the position.

Exception may apply to internally promoted staff

on performance"

1. University degree (preferably in Finance-related studies, including Accounting, Economics, Business etc.)

Experience : Minimum of 5-10 years relevant sales experience in the banking and financial industry

Education & Training (or Equivalent) n/a

"Skill/ Competencies

*To be updated based on Competency Model"

"1. Impact and Influence

2. Good networking skills

3. Results oriented and customer centric

4. Developing self and others

5. Team Leadership

6. Good business etiquettes and image

7. Sound product knowledge of all consumer products

8. Strategic planning skills"

#J-18808-Ljbffr

  • Branch Manager, Jalan Dato Bandar Tunggal Branch MY Malaysia Posted on 04/19/2024 Be the First

    1 month ago

    Malaysia CIMB Full time

    JOB DESCRIPTION JOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM)2. Relationship Manager (RM)3. Personal Financial Consultant (PFC)4. Customer Service Officer (CSO)5. Customer Service...

  • Branch Manager, Jalan Dato Bandar Tunggal Branch MY Malaysia Posted on 04/19/2024 Be the First

    4 weeks ago

    Malaysia CIMB Full time

    JOB DESCRIPTION JOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM)2. Relationship Manager (RM)3. Personal Financial Consultant (PFC)4. Customer Service Officer (CSO)5. Customer Service...

  • Branch Manager, Jalan Dato Bandar Tunggal Branch My

    2 weeks ago

    Malaysia CIMB Group Full time

    JOB TITLE :BRANCH MANAGER (BM)Grade : U6.SLocation : BranchReports To : Regional DirectorOthers Reporting & Relationship - SubordinatesCustomer Service Manager (CSM)/Assistance Customer Service Manager (ACSM)Relationship Manager (RM)Personal Financial Consultant (PFC)Customer Service Officer (CSO)Customer Service Representative (CSR)Service Ambassador...

  • Branch Manager, Selayang Branch MY Malaysia Posted on 04/24/2024 Be the First to Apply

    4 weeks ago

    Malaysia CIMB Full time

    Job Description: Responsible for branch's performance in sales, service and compliance Guide, motivate and drive branch staff towards achieving shared goals Develop new business and maintain strong relationship with customers and the community Maintain branch safety and security standards   Job Requirements: Preferably Managers specializing in...

  • Branch Manager, Selayang Branch MY Malaysia Posted on 04/24/2024 Be the First to Apply

    2 months ago

    Malaysia CIMB Full time

    Job Description:Responsible for overseeing branch performance in sales, service, and complianceGuide, motivate, and lead branch staff to reach common objectivesCultivate new business opportunities and foster strong relationships with customers and the local communityEnsure adherence to branch safety and security protocolsJob Requirements:Preferably seeking...

  • Branch Manager, Selayang Branch MY Malaysia Posted on 04/24/2024 Be the First to Apply

    4 weeks ago

    Malaysia CIMB Full time

    Job Description:Responsible for overseeing branch performance in sales, service, and complianceGuide, motivate, and lead branch staff to reach common objectivesCultivate new business opportunities and foster strong relationships with customers and the local communityEnsure adherence to branch safety and security protocolsJob Requirements:Preferably seeking...

  • Personal Financial Consultant, Sentul Raya Branch MY Malaysia Posted on 04/26/2024 Be the First

    2 weeks ago

    Malaysia CIMB Full time

    Job Responsibilities: To promote and professionally sell a wide range of Wealth, Loans & Bancassurance products to the Bank's existing and potential customers. To provide professional advice and on appropriate financial products based on customer needs. To ensure customer satisfaction and provide excellent after sales service. To plan and implement...

  • Branch Manager, Taman Setiawangsa Branch MY Malaysia Posted on 02/05/2024 Be the First to Apply

    3 months ago

    Malaysia CIMB Full time

    Job Description: Responsible for branch's performance in sales, service and compliance Guide, motivate and drive branch staff towards achieving shared goals Develop new business and maintain strong relationship with customers and the community Maintain branch safety and security standards   Job Requirements: Preferably Managers specializing in...

  • Branch Manager, Jalan Duta Branch My

    2 weeks ago

    Malaysia CIMB Group Full time

    Responsible for branch's performance in sales, service and compliance Guide, motivate and drive branch staff towards achieving shared goals Develop new business and maintain strong relationship with customers and the community Maintain branch safety and security standardsJob Requirements: Preferably Managers specializing in Banking / Financial Services or...

  • Branch Manager, Jalan Bank Kuantan Branch My

    3 weeks ago

    Malaysia CIMB Group Full time

    JOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...

  • Branch Admin Warehouse Assistant

    3 weeks ago

    Malaysia Baba Products (M) Full time

    **Date**:27 Jan 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: To assist the Branch Manager / Executive to run the branch operations and management with ensuring proper documents and reports validation and submission in timely manner. **Job Description (List of task carried out)**: - To understand...

  • Branch Admin Warehouse Assistant

    1 week ago

    Malaysia Baba Products (M) Full time

    **Date**:4 Apr 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: To assist the Branch Manager / Executive to run the branch operations and management with ensuring proper documents and reports validation and submission in timely manner. **Job Description (List of task carried out)**: - To understand...

  • Branch Admin Warehouse Assistant

    3 weeks ago

    Malaysia Baba Products (M) Full time

    **Date**:20 Mar 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: To assist the Branch Manager / Executive to run the branch operations and management with ensuring proper documents and reports validation and submission in timely manner. **Job Description (List of task carried out)**: - To understand...

  • Branch Admin Warehouse Assistant

    3 weeks ago

    Malaysia Baba Products (M) Full time

    **Date**:15 May 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: To assist the Branch Manager / Executive to run the branch operations and management with ensuring proper documents and reports validation and submission in timely manner. **Job Description (List of task carried out)**: - To understand...

  • Branch Admin Warehouse Assistant

    3 weeks ago

    Malaysia Baba Products (M) Full time

    **Date**:22 Feb 2024 **Location**: MY **Company**:Baba Products **Job Summary (Brief summary of Job Responsibility)**: To assist the Branch Manager / Executive to run the branch operations and management with ensuring proper documents and reports validation and submission in timely manner. **Job Description (List of task carried out)**: - To understand...

  • Branch Manager, Jalan Tun Ismail Kuantan Branch My

    2 weeks ago

    Malaysia CIMB Group Full time

    JOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...

  • Personal Financial Consultant, Selayang Branch MY Malaysia Posted on 04/23/2024 Be the First to

    4 weeks ago

    Malaysia CIMB Full time

    JOB DESCRIPTIONJOB TITLE: PERSONAL FINANCIAL CONSULTANT (PFC)GradeLocation: BranchReports To: Branch ManagerOther Reporting Relationship: Segment ManagerSubordinatesJob Purpose: Actively engage in promoting and selling core consumer products primarily to walk-in customers. The Personal Financial Consultant follows a consultative approach to recommend...

  • Personal Financial Consultant, Selayang Branch MY Malaysia Posted on 04/23/2024 Be the First to

    2 months ago

    Malaysia CIMB Full time

    JOB DESCRIPTIONJOB TITLE: PERSONAL FINANCIAL CONSULTANT (PFC)GradeLocation: BranchReports To: Branch ManagerOther Reporting Relationship: Segment ManagerSubordinatesJob Purpose: Actively engage in promoting and selling core consumer products primarily to walk-in customers. The Personal Financial Consultant follows a consultative approach to recommend...

  • Branch Manager, Bandar Baru Ayer Itam Branch My

    3 days ago

    Malaysia CIMB Group Full time

    JOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...

  • Branch Manager, Pekan Branch My

    1 month ago

    Malaysia CIMB Group Full time

    JOB TITLE : BRANCH MANAGER (BM) Grade : U6.S Location : Branch Reports To : Regional Director Others Reporting & Relationship - Subordinates 1. Customer Service Manager (CSM)/Assistance Customer Service Manager (ACSM) 2. Relationship Manager (RM) 3. Personal Financial Consultant (PFC) 4. Customer Service Officer (CSO) 5. Customer Service...