Intern, customer service
2 weeks ago
We're drawn to people who bring unique perspectives, passion, and expertise to help us advance the financial security and well-being of our customers, transform our growing business, and drive positive change in the communities where we live and work.
When we invest in you, and you invest in us, great things happen.About the role We are excited to offer an internship opportunity within Principal's Customer Service team, providing a hands-on experience in the dynamic world of investment.
This role will be focused on assisting with a data cleansing exercise for one of our on-going projects.Key responsibilities include:
Managing daily data validation and cleansing. Identifying and assessing data needs to achieve satisfaction. Providing accurate, valid, and complete information by using the right methods/tools. Keeping records of customer interactions, process customer accounts and file documents Following communication procedures, guidelines, and policies. Taking the extra mile to engage with customers. Managing data with utmost privacy. Candidates must possess or must be currently pursuing at least a Bachelor's degree in any field Excellent communication skills Must be familiar with data entry Strong phone contact handling and active listening skills Strong customer orientation and able to adapt/ respond to different types of characters Ability to multi-task, prioritize and manage time effectively Knowledge in Microsoft Office applications is mandatory Fluency in English and Bahasa Malaysia Willing to be based in KL City Center Able to commit to an internship period of at least 6 months
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