Executive, customer service
2 months ago
Job seniority:
associate levelResponsibilities
- Register and administrate tickets and/or service requests.
- Monitor tickets and/or service requests and ensure tasks are completed within SLA.
- Work closely with repairers and logistics partners.
- Minimum Diploma or Professional Certificate in any field.
- At least 2 years of experience as a service request analyst or in customer service.
- Excellent communication, presentation, and listening skills.
- Ability to work independently with good time management.
- Outgoing personality, self-motivated, and willing to accept challenges.
- Fluency in multiple languages is an advantage.
- Willingness to work on weekends and public holidays.
- Customer Service
- Languages
- Listening
- Time Management
- Communication
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