![Hock Cheong Logsistics Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
1 week ago
Job Title:
Customer Service Executive
Location:
No.20, Jalan Perusahaan 27/KS 5, Kg. Idaman, Pandamaran, 42000 Port Klang, Selangor, Malaysia
About Us:
Hock Cheong Logistics is a leading logistics provider specializing in LCL (Less than Container Load) consolidation services to East Malaysia, specifically to Sabah and Sarawak.
Job Summary:
We are looking to expand our team and are looking for 2 disciplined, responsible, and customer-focused Customer Service Executive to join us
Key Responsibilities:
-
LCL Shipment Quotes & Confirmations:
- Provide accurate LCL shipment quotes to customers.
- Prepare and send booking confirmations once bookings are confirmed.
Rate Liaison:
- Coordinate with destination agents regarding additional inland and other charges.
- Verify and manage rates to maintain pricing accuracy.
Shipment Tracking:
- Regularly follow up with agents on shipment status.
- Keep customers informed about shipment arrivals and status.
Problem Resolution:
- Collaborate with the warehouse operation team to address customer and cargo issues (e.g., mislabeled cargo).
- Provide problemsolving expertise to ensure smooth cargo operations.
Documentation Management:
- Ensure all documentation is accurate and timely.
Insurance & Claims Support:
- Assist customers with insurance coverage and claims needs.
- Provide guidance on coverage options and claims procedures.
Payment Collection:
- Follow up on payments for Cash on Delivery (COD) shipments.
- Maintain accurate records of payments and outstanding balances.
Feedback & Discrepancy Resolution:
- Offer prompt feedback to customers and supervisors regarding shipment discrepancies or damages.
- Work to resolve issues efficiently and to the satisfaction of all parties.
Clearance & Delivery Monitoring:
- Monitor the clearance progress of overseas shipments for each client.
- Ensure timely delivery of shipments.
Ad-hoc Duties:
- Perform additional tasks as assigned.
- Assist superiors with daily operations when necessary.
Qualifications:
- Previous experience in logistics customer service.
- Prior experience with LCL cargo shipments, particularly to East Malaysia, is advantageous.
- Strong problemsolving and communication skills.
- Ability to handle large volumes of work efficiently and accurately under pressure.
- Highly organized, disciplined, and responsible.
- Able to speak and converse fluently in English.
Pay:
RM1, RM2,500.00 per month
Benefits:
- Free parking
- Maternity leave
- Professional development
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (preferred)
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
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