Customer Service Executive

1 week ago


Pelabuhan Klang, Selangor, Malaysia Hock Cheong Logsistics Sdn Bhd Full time

Job Title:
Customer Service Executive

Location:
No.20, Jalan Perusahaan 27/KS 5, Kg. Idaman, Pandamaran, 42000 Port Klang, Selangor, Malaysia

About Us:


Hock Cheong Logistics is a leading logistics provider specializing in LCL (Less than Container Load) consolidation services to East Malaysia, specifically to Sabah and Sarawak.

We pride ourselves on delivering reliable and efficient logistics solutions tailored to our clients' needs.

Job Summary:

We are looking to expand our team and are looking for 2 disciplined, responsible, and customer-focused Customer Service Executive to join us

Key Responsibilities:

-
LCL Shipment Quotes & Confirmations:

  • Provide accurate LCL shipment quotes to customers.
  • Prepare and send booking confirmations once bookings are confirmed.
-
Rate Liaison:

  • Coordinate with destination agents regarding additional inland and other charges.
  • Verify and manage rates to maintain pricing accuracy.
-
Shipment Tracking:

  • Regularly follow up with agents on shipment status.
  • Keep customers informed about shipment arrivals and status.
-
Problem Resolution:

  • Collaborate with the warehouse operation team to address customer and cargo issues (e.g., mislabeled cargo).
  • Provide problemsolving expertise to ensure smooth cargo operations.
-
Documentation Management:

  • Ensure all documentation is accurate and timely.
-
Insurance & Claims Support:

  • Assist customers with insurance coverage and claims needs.
  • Provide guidance on coverage options and claims procedures.
-
Payment Collection:

  • Follow up on payments for Cash on Delivery (COD) shipments.
  • Maintain accurate records of payments and outstanding balances.
-
Feedback & Discrepancy Resolution:

  • Offer prompt feedback to customers and supervisors regarding shipment discrepancies or damages.
  • Work to resolve issues efficiently and to the satisfaction of all parties.
-
Clearance & Delivery Monitoring:

  • Monitor the clearance progress of overseas shipments for each client.
  • Ensure timely delivery of shipments.
-
Ad-hoc Duties:

  • Perform additional tasks as assigned.
  • Assist superiors with daily operations when necessary.

Qualifications:

  • Previous experience in logistics customer service.
  • Prior experience with LCL cargo shipments, particularly to East Malaysia, is advantageous.
  • Strong problemsolving and communication skills.
  • Ability to handle large volumes of work efficiently and accurately under pressure.
  • Highly organized, disciplined, and responsible.
  • Able to speak and converse fluently in English.
If you are passionate about logistics and thrive in a high-pressure environment, we encourage you to apply. Join our team and contribute to our mission of delivering exceptional customer service.

Pay:
RM1, RM2,500.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Professional development

Supplemental pay types:

  • 13th month salary
  • Performance bonus
  • Yearly bonus

Education:

  • STM/STPM (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)
Expected Start Date: 05/20/2024

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