Customer Support Executive

1 week ago


Pelabuhan Klang, Selangor, Malaysia AGENSI PEKERJAAN NS SHUE Full time

JOB VACANCY
POSITION - CUSTOMER SUPPORT EXECUTIVE

LOCATION - PORT KLANG

SALARY- RM

Job Scope:

  • Assist customers with booking, tracking, and managing their freight shipments.
  • Coordinate with various departments, including operations, sales, and finance, to ensure smooth execution of customer requests.
  • Resolve customer complaints and issues effectively and in a timely manner.
  • Maintain customer databases and update shipment information as required.
  • Provide pricing and quotation information to customers based on company rates and policies.
  • Communicate with overseas agents, airlines, shipping lines, and other service providers to arrange and monitor freight shipments.
  • Stay updated with industry trends, regulations, and company policies to provide accurate information and support to customers.
  • Generate regular reports on customer inquiries, feedback, and service performance.

Qualifications:

  • Minimum of three years of experience in a customer service role within the freight forwarding industry.
  • Excellent communication skills in English, both verbal and written.
  • Strong interpersonal skills and the ability to build rapport with customers and colleagues.
  • Knowledge of freight forwarding processes, including import/export documentation, customs regulations, and incoterms.
  • Familiarity with shipping and logistics terminology, such as FCL, LCL, air freight, and land transportation.
  • Ability to work under pressure and handle multiple tasks simultaneously while maintaining attention to detail.
  • Problem-solving skills to address customer issues and provide appropriate solutions.
  • Proactive attitude and willingness to go the extra mile to meet customer expectations.
  • Strong organizational and time management skills to prioritize tasks effectively.
AGENSI PEKERJAAN NS SHUE SDN BHD.

Salary:
RM3, RM4,500.00 per month
  • Commercial Driver

    1 week ago


    Pelabuhan Klang, Selangor, Malaysia Cxl executive Full time

    Principal Responsibilities: Deliver products to customers or between plants as per assigned plan with high performance and safety standards. Provide delivery documents and certificates to customers for signing and return them to the warehouse. Assist in ensuring proper and timely maintenance of vehicles, running gear, tankers, and equipment. Attend regular...


  • Pelabuhan Klang, Selangor, Malaysia Hock Cheong Logsistics Sdn Bhd Full time

    Job Title: Customer Service ExecutiveLocation: No.20, Jalan Perusahaan 27/KS 5, Kg. Idaman, Pandamaran, 42000 Port Klang, Selangor, MalaysiaAbout Us:Hock Cheong Logistics is a leading logistics provider specializing in LCL (Less than Container Load) consolidation services to East Malaysia, specifically to Sabah and Sarawak. We pride ourselves on delivering...


  • Pelabuhan Klang, Selangor, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    VACANCYPOSITION - CUSTOMER SERVICELOCATION - PULAU INDAH, PORT KLANGSALARY - RM Job Description:To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability.To monitor packaging material & finished product stock in...

  • IT Junior Support

    1 week ago


    Pelabuhan Klang, Selangor, Malaysia Archadian Sdn Bhd (Recruitment Firm) Full time

    _POSITION :_NON - EXECUTIVE_Key Responsibility:IT Support consists of non-executive staff who are responsible for support and maintenance for critical container operations IT devices which consist of End User Computing - PC/Laptop/Printers at the entire terminal, Tablets for Quay Cranes(QC), RTG, Stackers, Terminal Trucks (TT), Shuttle Bus(SH), Operations...


  • Pelabuhan Klang, Selangor, Malaysia Executive Workplace Asia Full time

    Position Summary: This is a hands on position, that provides technical expertise and oversees and participates in the maintenance, repair, and improvement of facility equipment. This equipment includes facilities, machinery, buildings, material handling equipment, safety and security systems (hereinafter referred as Equipment). The position must be...


  • Pelabuhan Klang, Selangor, Malaysia Activehack Technology Full time

    Job Scope: Handling call, message for shopee and other platform. Follow up orders, after sales service. Liaise with platform manager and marketing superior. Follow up with customers, provide feedback and see problems through to resolution. Undertake any other duties as- and-when assigned by Management.Job Requirements: Familiar with Chinese, English, Malay...


  • Pelabuhan Klang, Selangor, Malaysia PELABUHAN KLANG Full time

    Job Responsibilities:To liaise and follow-up closely with customers on daily order, shipment and enquiriesTo solve customer enquiries regarding any issues arise relating to the orderEnsure customer request and enquires are attended promptlyTo liase and work closely with warehouse operation team regarding all job order and shipmentarrangementsTo liaise and...


  • Pelabuhan Klang, Selangor, Malaysia Kerry Logistics (M) Sdn Bhd Full time

    _Job Highlights_ Friendly Working Environment Attractive Package Better Career Advancement- Job Description_ Coordinate with customer/vendor to follow up for booking status. Follow up CIPL & related documents for custom clearance purpose. Follow NOA with liner/coloader. Monitoring of custom clearance status & update to customer/agent. Handle for...


  • Pelabuhan Klang, Selangor, Malaysia AGENSI PEKERJAAN NS SHUE Full time

    JOB VACANCYPOSITION - CUSTOMER SERVICELOCATION - PULAU INDAH, PORT KLANGSALARY - RM To coordinate with shipping dept and forwarding agent when necessary, on the movement of containers and loose cargoes collection including the coordination with production on finish goods availability.To monitor packaging material & finished product stock in warehouse with...


  • Pelabuhan Klang, Selangor, Malaysia Vanity Cosmeceutical Sdn Bhd Full time

    Manage all marketplace customer service & operation support Update correct information to listing pages Ensure timely listing of new products to all marketplaces Resolve marketplace issues in a timely manner with internal and external parties Follow up with marketplace support teams to ensure sufficient stock levels, 100% fulfilment and ontime deliveries...


  • Pelabuhan Klang, Selangor, Malaysia MINDE Group Full time

    Job description: Support sales team by handling business enquiry from customer. Coordination with customer service. Market information checking and compilation. Problem solving for customer when necessary. System data filing.Job requirements: Has experience as a junior executive specialized in Logistics/Supply Chain or equivalent. Good communication skills...


  • Pelabuhan Klang, Selangor, Malaysia ICL GLOBAL TRANSPORT SDN BHD Full time

    Skills: Minimum 2 years experience in Import & Export Documentation.**Requirements: Diploma in Admin Minimum 2 years experience in handling or processing Import & Export Documentation Good working attitude Fluent in English & Chinese (Mandarin), both written and spoken Able to identify, assess and solve problem under pressure.Responsibilities: Manage the...


  • Pelabuhan Klang, Selangor, Malaysia Syarikat Logistik Petikemas Sdn Bhd Full time

    Attend to customer's enquiries / request and feedback to ensure customer's KPI are met. To coordinate and monitor for import & export shipments, transportations, and custom clearance Updating necessary information in our integrated logistics system. Liaise with sales and operations division on the delivery schedule to ensure delivery is on time. Work out...


  • Pelabuhan Klang, Selangor, Malaysia Kerry Logistics (M) Sdn Bhd Full time

    _Job Highlights_ Friendly Working Environment Attractive Package Better Career Advancement- Job Description_ Coordinate with customer and vendor for any shipment arrangement. Handle for haulage/transport arrangement. Update shipment status and required information to customer. Follow up CIPL details & preparing related documents for custom clearance purpose...


  • Pelabuhan Klang, Selangor, Malaysia Kerry Logistics (M) Sdn Bhd Full time

    _Job Highlights_ Friendly Working Environment Attractive Package Better Career Advancement- Job Description_ Coordinate with customer and vendor for shipment arrangement. Handle for haulage and transport arrangement. Update shipment status and required information to customer. Follow up Commercial Invoice and Packing List details. Preparing related documents...

  • Quality Executive

    1 week ago


    Pelabuhan Klang, Selangor, Malaysia Gourmessa Sdn Bhd Full time

    To update or make necessary changes on product specification, process flow chart, quality assurance programs (QAP) and other related documents which required in food safety and quality system audit. To update and make necessary changes on all level of documents including manual, procedures, supporting documents, work instruction, etc (MS1514,MS1480 and FSSC)...

  • Sales Executive

    1 week ago


    Pelabuhan Klang, Selangor, Malaysia Agensi pekerjaan ns shue sdn bhd Full time

    JOB VACANCYPOSITION - SALES EXECUTIVELOCATION - TELOK GONG, PORT KLANGSALARY- RM Responsible to achieve department and company's goals (e.g. sales target and budget)Responsible for developing new business opportunities - market expansionKeep abreast with market latest trends and development, sound knowledge of competitor's activityBuild relationship with...


  • Pelabuhan Klang, Selangor, Malaysia Executive Workplace Asia Full time

    Position Description: To operate EB accelerator processing medical devices within validated specificationDuties / Responsibilities: Incharge to ensure machine is running in good condition. To ensure Customer products are processed within specifications and good quality. To monitor production process and participate investigation in the event of process...

  • Technical Support

    1 week ago


    Pelabuhan Klang, Selangor, Malaysia Infinity Bulk Logistics Sdn Bhd Full time

    **Job Description: - * Manage bulk material handling projects from conception to completion Prepare and deliver technical presentations to new and existing customers Providing an initial response to customer incidents, perfoming initial remote investigation and analysis of the incident and responding to customers with resolution if determinable at that time....


  • Pelabuhan Klang, Selangor, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _VERY URGENT_About the roleWe're building a new agile product team to launch great payment solutions products and we need determined, go-getter individuals to join the fold.We believed that a smooth operation is the key to delivers the best experience to our users. Your role is to coordinate teams' operational efforts & improve the processes within the...