Online Support Coordinator

1 week ago


Pelabuhan Klang, Selangor, Malaysia Vanity Cosmeceutical Sdn Bhd Full time
Manage all marketplace customer service & operation support

  • Update correct information to listing pages
  • Ensure timely listing of new products to all marketplaces
  • Resolve marketplace issues in a timely manner with internal and external parties
  • Follow up with marketplace support teams to ensure sufficient stock levels, 100% fulfilment and ontime deliveries
  • Ensure healthy marketplace scores and ratings
  • Assist with liaising with Hosts and backend support during marketplace Lives
  • Handle marketplace giveaways
  • Manage customer service such as shipping and after sales service
  • Support preparation of weekly and monthly reports
  • Handle daytoday office paperwork, administration work, refund requests and exchanges related to marketplaces
  • Work closely with Internal Departments to ensure accurate and up to date information is given to Customers
  • Liaise with Internal Fulfilment Teams to ensure orders and fulfilled accurately and within a timely manner
  • Liaise with Dispatch for pick ups as required
  • Manage and replenish packing material need for daily operations.

Job Requirements

  • Min. Diploma in any field or equivalent
  • Working experience in Ecommerce will be an added advantage
  • Detailed and meticulous
  • Comfortable in using ecommerce platforms
  • Knowledgeable in Microsoft Office
-
Whatsapp to notify HR: _

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Application Question(s):

  • Which of the following languages are you fluent in?
  • How much notice are you required to give your current employer?
  • Which of the following Microsoft Office products are you experienced with?


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