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E-commerce Officer
2 weeks ago
Responsibilities:
-
Product Descriptions:
- Create and update detailed and compelling product descriptions for all items in the online store.
- Ensure product information is accurate, informative, and aligns with the brand's messaging.
Price Management:
- Monitor and update product prices based on promotions, discounts, and pricing strategies.
- Coordinate with relevant departments to ensure accurate pricing information on the website.
Customer Communication:
- Respond promptly to customer inquiries via live chat and other channels.
- Provide exceptional customer service by addressing concerns, resolving issues, and maintaining a positive customer experience.
Order Processing Coordination:
- Collaborate with the order processing team to ensure timely and accurate order fulfillment.
Content Management:
- Upload and manage product images, videos, and multimedia content on the Ecommerce website.
- Ensure the overall content on the website is visually appealing and aligns with the brand.
Performance Analysis:
- Analyze website metrics, sales data, and customer feedback to identify areas for improvement.
- Implement strategies to enhance the overall performance of the online store.
Promotions and Marketing Support:
- Assist in executing marketing campaigns, promotions, and sales events on the website.
- Highlight relevant product information to support marketing initiatives.
Compliance and Security:
- Stay informed about ecommerce regulations, data protection, and online security measures.
- Ensure the online store complies with industry standards and legal requirements.
Salary:
RM2, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Language:
- English (required)
Ability to Commute:
- Port Klang (required)
-
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