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Customer Service Executive

3 months ago

Klang, Selangor, Malaysia Solid Xpress Sdn Bhd Full time
Communicate regularly with customers in a polite and professional manner and solve daily issues (while coordinating with internal colleagues, as necessary)

  • Research rates and routings; create routing orders, quotations and handle bookings from customers
  • Handle customer enquiry and inform customers about other available services to gain additional business
  • Update customers on local / international rules and regulations
  • Follow up with origin / local offices on shipment status
  • Collect and review all commercial and shipping documents from customer or origin office in advance of shipment execution.
  • Professionally and proactively update customers with shipment status; update overseas offices and customers about potential delays or unusual circumstances
  • Arrange the haulage/ transport based on customer request and monitor tightly to ensure on time pickup and delivery.
  • Review the job file check list to ensure all required actions have been completed
  • Provide timely feedback to Superior and Customers for shipment discrepancies
  • Create reports per instructions from Sales or according to customer requirements
  • Update internal parties with the most uptodate Quotations / routing orders / SOPs
  • Escalate potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements
  • Monitor and guide Operation Team to ensure smooth operation.
Job Requirement

  • Preferable with 3 years of working experience in the related field.
  • Required Language: English, Mandarin (MUST) and Bahasa Malaysia
  • Excellent negotiation skill and communication skill, both verbal and written,
  • Self
- motivated, dynamic, responsible, good team player and able to work independently with minimum supervision.

职位类型:
全职

薪资:
RM3,000.00至RM4,000.00(每月 )

工作经验:

  • Forwarder: 2 年 (首选)

工作语言:

  • Mandarin (必填)