Technical Support Engineer

4 weeks ago


Johor Bahru, Johor, Malaysia Randstad Malaysia Full time

We're seeking a dedicated Technical Support Engineer to join a global leader in hygiene and sustainability solutions.

  • Report to the Head of Department (HOD).
  • Team size: 40 people.
  • Travel to clients' sites involved.
  • Maintain a strong customer service focus and work closely with sales representatives to achieve shared goals.
  • Provide technical support and assist in executing customer plans.
  • Analyze and interpret data to optimize customer operations and resolve issues.
  • Conduct routine maintenance and manage inventory to ensure operational efficiency.
  • Collaborate with sales representatives to deliver exceptional customer service.

Requirements:

  • Bachelor's degree in chemical engineering or equivalent.
  • At least 2 years of experience in a similar field (water treatment, chemical industry).
  • Ability to communicate in Mandarin (dealing with Chinese clients).

About the role: This is an exciting opportunity to work with a global leader in hygiene and sustainability solutions. As a Technical Support Engineer, you will play a key role in delivering exceptional customer service and supporting the sales team in executing customer plans. If you have a strong technical background and excellent communication skills, we encourage you to apply.


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