International Customer Support Specialist
4 weeks ago
**Job Title: International Customer Support Specialist**
We are seeking a skilled and detail-oriented Customer Support Specialist to join our team at Nala Groups.
**Overview**
Nala Groups is a leading laboratory equipment supplier, and we pride ourselves on delivering exceptional customer service. As a Customer Support Specialist, you will be responsible for providing technical support to our customers, ensuring their satisfaction with our products.
**Job Responsibilities:**
* Provide timely and effective technical support to customers via phone, email, or in-person visits.* Analyze and resolve complex technical issues related to our laboratory equipment.* Collaborate with our sales team to ensure customer needs are met and exceeded.* Conduct regular quality visits to major customers to gather feedback and identify areas for improvement.* Prepare and deliver technical documentation, videos, and inspection reports as required by customers.* Assist in the development of knowledge base articles and FAQs to improve customer self-service capabilities.
**Requirements:**
* Proficient in English listening, speaking, writing, and application skills.
* 1-2 years of experience in international customer support or a related field, preferably in the electromechanical industry.
* SPM, Diploma, or above in electronics-related field.
* Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
* Proficient in office software, such as Microsoft Office.
**Salary:** RM6,500 - RM10,000 per month (estimated), depending on experience and qualifications.
**Location:** Senai, Johor Bahru.
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