Electronics Service Specialist

23 hours ago


Johor Bahru, Johor, Malaysia Nala Groups Full time
Job Title

International After-sales Maintenance Specialist

Estimated Salary: RM 6000 - RM 9000 per month.

About Nala Groups

Nala Groups is a leading supplier of laboratory equipment in the region, providing top-notch products and services to our customers.

Job Description

We are seeking an experienced Electronics Service Specialist to join our team. As a key member of our after-sales department, you will be responsible for:

  • Responding to customer complaints and support needs in a timely and professional manner;
  • Analyzing and resolving technical product problems reported by customers through email communication;
  • Conducting regular quality visits to major customers to collect and summarize product after-sales problems;
  • Preparing technical documents, videos, inspection reports, and English service manuals required by customers;
  • Classifying and analyzing fault data to provide guiding data for our quality department.
Requirements

To succeed in this role, you will need:

  • Proficient Mandarin and English language skills, with excellent listening, speaking, writing, and application abilities;
  • 1-2 years of experience in international after-sales or customer service of electromechanical products;
  • A strong ability in electronic fault analysis and judgment, with experience in solving problems on international business preferred;
  • A SPM, Diploma, or above in electronics-related field;
  • Familiarity with office software and a flexible mindset.
Benefits

We offer a competitive salary package, including:

  • Free carpark; and
  • Transport allowance.


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