Electronics Service Specialist
23 hours ago
International After-sales Maintenance Specialist
Estimated Salary: RM 6000 - RM 9000 per month.
About Nala GroupsNala Groups is a leading supplier of laboratory equipment in the region, providing top-notch products and services to our customers.
Job DescriptionWe are seeking an experienced Electronics Service Specialist to join our team. As a key member of our after-sales department, you will be responsible for:
- Responding to customer complaints and support needs in a timely and professional manner;
- Analyzing and resolving technical product problems reported by customers through email communication;
- Conducting regular quality visits to major customers to collect and summarize product after-sales problems;
- Preparing technical documents, videos, inspection reports, and English service manuals required by customers;
- Classifying and analyzing fault data to provide guiding data for our quality department.
To succeed in this role, you will need:
- Proficient Mandarin and English language skills, with excellent listening, speaking, writing, and application abilities;
- 1-2 years of experience in international after-sales or customer service of electromechanical products;
- A strong ability in electronic fault analysis and judgment, with experience in solving problems on international business preferred;
- A SPM, Diploma, or above in electronics-related field;
- Familiarity with office software and a flexible mindset.
We offer a competitive salary package, including:
- Free carpark; and
- Transport allowance.
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