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Customer Service Executive

4 weeks ago

Subang Jaya, Selangor, Malaysia International Leadership and Entrepreneurship Cooperative Full time

This job is about being a Customer Service Executive, where you connect with clients before, during, and after events. You might like this job because you get to help people, solve problems, and ensure events run smoothly while building great relationships

Key Responsibilities
  1. Contact potential and registered clients via phone calls, WhatsApp, email, and SMS to confirm attendance.
  2. Send reminders and provide necessary event details to ensure participation.
  3. Influence and convince clients to attend scheduled seminars and events.
  4. Assist in hosting Zoom sessions for online events when required.During the Event
  5. Provide support for both physical and virtual events to ensure a smooth experience for attendees.
  6. Address any client inquiries related to event access, technical issues (for online events), or event logistics.Post-Event Follow-Up
  7. Send thank-you messages to attendees after each event.
  8. Engage with attendees to promote future events and seminar registrations.
  9. Follow up with clients regarding outstanding payments for upcoming seminars.Customer Support & Issue Resolution
  10. Handle customer inquiries, refund requests, and complaints professionally and efficiently.
  11. Provide accurate information about the company's events and services.
  12. Maintain positive client relationships to enhance brand loyalty.Administrative & Reporting Tasks
  13. Maintain accurate records of client interactions, registrations, payments, and event attendance.
  14. Ensure all registration forms and payment transaction slips are properly documented.
  15. Generate post-event reports to analyze client engagement and attendance trends.
Job Requirements

Key Requirements

  • Strong communication and persuasion skills (verbal & written).
  • Experience in customer service, telemarketing, or event coordination is an advantage.
  • Ability to handle client objections and influence attendance effectively.
  • Proficiency in using WhatsApp, Zoom, Email, Google Sheets and CRM systems.
  • Highly organized with excellent attention to detail.
  • Comfortable with both remote and on-site event support (when required).
  • Ability to work independently while being a strong team player.
  • Owns all actions and decisions with accountability, proactiveness, and a positive attitude to drive collaboration and results.
International Leadership and Entrepreneurship Cooperative
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