Customer Service Executive

3 weeks ago


Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

This job is about helping customers with inquiries and complaints through phone, chat, or email. You might like this job because you get to resolve issues and provide excellent service while maintaining positive interactions.

Full-Time

few days ago

Job Description
  • Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
  • Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customers
  • Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
  • Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
  • Liaises with external vendors and service operators to fulfill booking changes
  • Keeps updated with company procedures and processes
  • Shares customer feedback with relevant departments for further improvements
Job Requirements
  • SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
  • Fresh graduates are encouraged to apply
  • Proficient in English (both verbal and written).
  • Previous experience in customer service is an added advantage
  • Able to work shifts (including weekends, public holidays, overnight)
  • Possess a problem-solving mindset to proactively find solutions for customer needs
  • Strong written and verbal communication skills to communicate clearly and effectively with our customers
  • Good team player to work collaboratively in a team environment
  • Keen attention to detail in completing tasks accurately and thoroughly
Skills
  • Communication
  • Call Center Experience
  • Microsoft Office
  • Multitasking
Company BenefitsWe Care For You

Your health is important to us. Medical cards and medical claims are available to cover your health expenses.

KPI Incentives

Each role has KPIs that measure engagement and achievement. Your performance will be rewarded by incentives.

Training and Development

We care about your performance and personal growth. Trainings are provided to enhance and improve the necessary skills.

Additional InfoCompany Activity

Last active - 1 hour ago

Experience Level

#NoExperienceNeeded

Junior Executive

Job Specialisation

Customer Service

Company ProfileDaythree Business Services Sdn Bhd

Daythree stands at the forefront of Business Process Management (BPM) industry in the region, an illustrious trailblazer recognized for its innovation-driven approach to transforming customer experiences.

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