Customer Service Liaison

1 week ago


Subang Jaya, Selangor, Malaysia Ninja Van Full time
Job Overview

The Sales Coordinator plays a critical role in ensuring the smooth functioning of sales processes by acting as a central support for sales teams and customers. Effective coordination between sales, logistics, and customer service is essential for maintaining customer satisfaction, timely order processing, and achieving sales targets.

Key Responsibilities:
  • Sales Support & Coordination: Provide operational support to ensure smooth execution of sales activities, oversee order processing, and ensure all orders are placed, processed, and fulfilled accurately and on time.
  • Customer Service & Retention: Address customer inquiries and complaints, work with internal teams to resolve issues related to order discrepancies and delivery delays, develop and implement retention strategies to improve customer satisfaction and build long-term relationships.
  • Order Issue Resolution: Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensure any discrepancies are addressed promptly, proactively identify potential bottlenecks in the order cycle, and implement corrective actions to minimise disruptions.
  • Cross-Functional Coordination: Serve as a liaison between sales, logistics, and customer service teams to streamline order processing and issue resolution, facilitate communication between departments to improve efficiency and ensure alignment on business objectives.
  • Sales Reporting & Insights: Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement, generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance.


  • Subang Jaya, Selangor, Malaysia Hans Advisory & Trust Co Ltd Full time

    Hans Advisory & Trust Co Ltd, a leading trust company and corporate secretary in Labuan, invites applications for a customer service liaison officer position. This role requires an individual who can effectively support the business consultant and provide top-notch customer service.Key Responsibilities:Handle documentation matters, attend meetings with...


  • Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    Job DescriptionWe are looking for a talented Customer Service Liaison for Lodging Partners to join our team. As a key member of our organization, you will be responsible for providing exceptional support to our lodging partners.In this role, you will assist partners on our product and services via multiple channels (phone, chat, and email). You will lead and...


  • Petaling Jaya, Selangor, Malaysia BARCO Full time

    We are looking for a highly motivated Customer Service Liaison to join our team at Barco. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met promptly and professionally.Main Responsibilities:Customer Communication: Respond to customer inquiries, resolve issues efficiently, and maintain open lines of...


  • Petaling Jaya, Selangor, Malaysia Greif Full time

    Role OverviewWe are seeking a skilled Customer Service Liaison to join our South East Asia team, based at our steel drum manufacturing plant in Petaling Jaya. As a key member of our customer service team, you will ensure seamless interactions with customers through various channels.Key Responsibilities:Maintain accurate records of customer interactions and...


  • Subang Jaya, Selangor, Malaysia International Leadership and Entrepreneurship Cooperative Full time

    This role revolves around delivering exceptional customer service, fostering meaningful relationships with clients, and ensuring seamless event experiences. Key responsibilities include communicating with potential and registered clients to confirm attendance, sending reminders, and providing necessary event details.Key ResponsibilitiesContact clients via...


  • Subang Jaya, Selangor, Malaysia Superhub Auto Services Sdn. Bhd. Full time

    Job SummaryWe are seeking a highly skilled and personable Service Advisor to act as the liaison between our customers and service technicians at Superhub Auto Services Sdn. Bhd.Key ResponsibilitiesInitial Contact: Greet customers, listen to their requests, and provide a positive first impression of our service center.Scheduling and Estimation: Schedule...


  • Subang Jaya, Selangor, Malaysia ENGINEERINGUK Full time

    Our Travel Industry Liaison plays a vital role in fostering strong relationships with our lodging partners. As a key member of our team, you will be responsible for communicating with partners, resolving issues, and providing exceptional customer service.In this role, you will:Engage with lodging partners to understand their needs and provide tailored...


  • Subang Jaya, Selangor, Malaysia EITA Resources Full time

    About the RoleIn this challenging role as Sales and Engineering Liaison, you will serve as the primary technical resource for our sales team, working closely with cross-functional teams to develop and execute strategies that drive revenue growth. Your strong communication skills and ability to explain complex technical concepts will enable you to build trust...


  • Petaling Jaya, Selangor, Malaysia TASQ Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Executive. As a key member of our service team, you will be responsible for providing exceptional customer experiences through various communication channels.Key Responsibilities:Handle all inbound calls related to customer general enquiries,...


  • Petaling Jaya, Selangor, Malaysia IKEA Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Liaison at IPC Shopping Centre. As a key member of our centre experience team, you will be responsible for delivering exceptional customer service and ensuring that our shoppers have a positive experience in the centre.Key...


  • Petaling Jaya, Selangor, Malaysia M-DAQ Global Full time

    M-DAQ Global is a pioneering fintech group that specializes in foreign exchange and payment solutions for businesses worldwide.Our proprietary technology empowers enterprises and SMEs to navigate international trade with clarity, certainty, and mobility.We provide a comprehensive suite of FX, collections, and payment solutions, as well as value-added...


  • Subang Jaya, Selangor, Malaysia AEON Credit Service (M) Bhd Full time

    A career at AEON Credit offers exciting opportunities for growth and development. We seek talented individuals who share our commitment to customer satisfaction and financial excellence.ResponsibilitiesSell and promote our credit card products to customersEnsure accurate and complete application submissionsDevelop sales strategies to increase individual or...


  • Petaling Jaya, Selangor, Malaysia cake tella Full time

    At Cake Tella, we're a dynamic and innovative company operating two separate brands: KETOCAKE - Sugarless cake and CAKETELLA - Alcohol cake. Our state-of-the-art facilities are located in close proximity to each other, allowing for seamless communication and collaboration.We're seeking a highly skilled Customer Service Executive to join our team. As a key...


  • Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Job DescriptionThe Client Success Liaison is responsible for educating customers on self-service options and automated banking channels, conducting callbacks for transaction confirmations, and reaching out for supporting documents as needed.This role requires strong problem-solving skills, as you will need to clarify customer needs, evaluate problems, and...

  • Service Advisor

    1 week ago


    Subang Jaya, Selangor, Malaysia Superhub Auto Services Sdn. Bhd. Full time

    We are looking for a personable service advisor to act as the liaison between our customers and service technicians.ResponsibilitiesGreeting customers and listening to requests.Scheduling appointments and estimating costs.Verifying insurance and conducting inspections.Test driving cars.Ensuring customer service by determining vehicle issues and...


  • Subang Jaya, Selangor, Malaysia AEON Credit Service (M) Bhd Full time

    We offer an opportunity to join a dynamic and growing organization that values customer satisfaction and financial excellence. As a Direct Sales Executive, you will play a key role in promoting our credit card products and providing exceptional customer service.Key ResponsibilitiesPromote and sell our credit card products to customersEnsure timely and...


  • Subang Jaya, Selangor, Malaysia GM Communication Full time

    About the JobWe are seeking a highly skilled Customer Service Director to join our team at GM Communication. As a Customer Service Director, you will be responsible for providing exceptional customer service and ensuring that customers receive a high level of support.Key ResponsibilitiesCustomer Service: Develop and implement customer service strategies to...


  • Subang Jaya, Selangor, Malaysia Icon Jco Puchong SDN BHD Full time

    About the RoleWe are seeking a dedicated and experienced professional to fill the position of Service Advisor at Icon Jco Puchong SDN BHD in Selangor. As a full-time Service Advisor, you will be the primary point of contact for our valued customers, providing exceptional customer service and support.Key Responsibilities:Responding to customer inquiries and...


  • Subang Jaya, Selangor, Malaysia A.W-Castell (M) Sdn Bhd Full time

    Job Description:About the RoleA.W. Faber-Castell (M) Sdn Bhd is seeking a seasoned professional to oversee all aspects of customer service operations and lead our customer service team. As the Customer Service Manager, you will be responsible for ensuring the highest levels of customer satisfaction and experiences.Key Responsibilities:Lead and motivate the...


  • Subang Jaya, Selangor, Malaysia A.W-Castell (M) Sdn Bhd Full time

    Add expected salary to your profile for insightsAbout the roleAs the Customer Service Manager at A.W. Faber-Castell (M) Sdn Bhd, you'll be responsible for overseeing all aspects of customer service operations and leading our customer service team to ensure the highest levels of customer satisfaction and experiences. This role involves managing day-to-day...