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Customer Service Liaison
2 weeks ago
We are seeking a skilled Customer Service Liaison to join our South East Asia team, based at our steel drum manufacturing plant in Petaling Jaya. As a key member of our customer service team, you will ensure seamless interactions with customers through various channels.
Key Responsibilities:
- Maintain accurate records of customer interactions and inquiries.
- Communicate effectively with customers regarding pricing, shipping, and order information.
- Contact customers to resolve complex inquiries or notify them of claim investigation results.
- Process orders for new or additional products or services.
- Collaborate with inside and outside sales teams.
- Update and maintain files, including data entry.
- Escalate and resolve first-level customer complaints and needs.
To succeed in this role, you will possess:
- Excellent verbal and written communication skills.
- The ability to quickly learn our products and services.
- Proficiency in computer software and data entry.
- Strong organizational and attention to detail skills.
- A self-starter mentality with minimal supervision required.
At Greif, we offer a competitive salary, excellent benefits, and opportunities for growth and development. Our global presence enables us to make a positive impact on the world while providing a supportive work environment for our employees.
