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Customer Service Liaison

2 weeks ago

Petaling Jaya, Selangor, Malaysia cake tella Full time

At Cake Tella, we're a dynamic and innovative company operating two separate brands: KETOCAKE - Sugarless cake and CAKETELLA - Alcohol cake. Our state-of-the-art facilities are located in close proximity to each other, allowing for seamless communication and collaboration.

We're seeking a highly skilled Customer Service Executive to join our team. As a key member of our customer-facing staff, you'll be responsible for resolving customer issues and providing creative solutions. Your exceptional critical thinking skills will enable you to address complex queries and ensure customer satisfaction.

The ideal candidate will have excellent communication skills, with the ability to engage with customers via various channels, including WhatsApp, social media, and phone calls. You'll also be responsible for handling delivery orders, packaging, and addressing customer complaints with effective solutions.

Key Responsibilities:
  • Resolve customer inquiries and provide creative solutions
  • Communicate with customers through multiple channels
  • Handle delivery orders and packaging
  • Address customer complaints and concerns
  • Ensure customer satisfaction and operational efficiency