11 Oct 2024 Walk-in Interview Customer Service Executive

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time
27 Sep 2024 Walk-in Interview Customer Service Executive (Contact Centre)

This job is for a Customer Service Executive at a Contact Centre. You might like this job because you get to provide top-notch customer service through inbound calls, ensure quality assurance, and cross-sell banking products. Attend the walk-in interview on Friday, 6 Sep 2024 in Kuala Lumpur.

Full-Time

Date: Friday, 6 Sep 2024

Time: 9.30am - 12.00pm and 2.00pm - 4.00pm

Location: 4th (3A) Floor, Wisma Lee Rubber, No.1 Jalan Melaka 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Job Description

Services

  1. To attend to inbound calls enquiries over various range consumer financial products and services.
  2. To handle calls professionally by providing accurate and timely information and able to provide effective solutions to customer's queries.
  3. To provide personalized customer service to customers, whilst maintaining professionalism and proper phone etiquette.

Quality Assurance

  1. To achieve first call resolution where possible and follow up with customers on unresolved issues.
  2. To perform after call duties and quality assurance in accordance to the set procedures with zero defects.
  3. To consolidate and provide customer feedback to respective business partners for improvements and enhancements.

Alternative Channels and Cross-Selling

  1. To introduce and create customer awareness on self-service/automated banking channels.
  2. To cross-sell bank products and services when appropriate.

Compliance

  1. To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations, and control and procedures of the bank.
Job Requirements
  1. Fresh graduates are welcomed to apply.
  2. Degree Holders – related working experience preferred; Diploma holders – minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
  3. Possess customer-centric / strong customer service mindset.
  4. Committed and a good team player with willingness to step into a leadership role.
  5. Independent and resourceful with the ability to thrive under pressure.
  6. Meticulous, well organized and has the ability to solve problems.
  7. Able to multitask and manage time effectively.
  8. Willing to work on shift rotations (24/7) which includes Public Holidays.
Skills
  1. Customer Service
  2. Banking
  3. Banking Services
  4. Problem Solving
  5. Cross-Selling
  6. Customer Complaint Resolution
Company Benefits

Health screening, Medical leave & budget, Dental/Optical, Insurance coverage, Employee Assistance Programme

Varied Leave

Vacation leave, CSR leave, Family leave, Maternity/Paternity leave, Adoption leave, Exam leave, Career break leave, Compassionate leave

Additional InfoCompany Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Entry Level

Job Specialisation

Customer Service, Financial Services & Banking, Others

Company ProfileOCBC Bank

OCBC, Singapore's longest established bank, we've been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On. In everything we do.

And so whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career, your Opportunity Starts Here.

#J-18808-Ljbffr

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