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Site Coordinator
4 weeks ago
Specialization: CLERICAL OR ADMINISTRATIVE SUPPORT
Job description:
Summary:
- This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. This is a non-exempt position with high accountability for corporate image, integrity, and results, which at times may mean extraordinary effort and working timeframes.
Essential Duties and Responsibilities:
- Manages plans and organizes customer activities. Supervises, coordinates, trains, motivates and guides other Fields Service Engineers.
- Works on a wide variety of complex planning activities where material or sourcing requirements are variable and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
- Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
- Instructs customers in the complete operation and maintenance of equipment.
- Assists customers in identifying and repairing equipment related process problems.
- Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
- Retrieves, compiles and reports equipment performance indicators to both customer and company Management.
- Keeps Management informed of all tool down situations.
- Provides technical assistance or training to less experienced personnel.
- Presents and implements EVG technologies and solutions to customer.
- Coordinates technical resources to track and close customer issues.
- Performs in a dynamic and challenging environment with drive and creativity.
Additional Duties and Responsibilities:
- Preparation and delivery of related training, measuring and recording of performance progress, serving as a liaison between customer and EVG.
- Provides work direction to Field Service Engineers who are also working onsite.
- Prepares and submits all required paperwork on a timely routine basis.
- Maintains all assigned equipment logs and records promptly and thoroughly.
- Exhibits good housekeeping practices in all work areas.
- Will be required to be on call, work overtime and/or travel, as required, up to 20% of the time.
Qualifications / Education / Skills and Experience:
- Requires a Bachelor's Degree in a technical discipline or related field. A commensurate amount of successful field service experience in capital equipment and/or facilities experience may be considered in lieu of the formal education requirement.
- A minimum of four (4) years of experience with capital equipment / facilities engineering, or field operations within the MEMS or Semiconductor industries. Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
- A background in engineering or manufacturing preferred.
- Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
- Self-driven with ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
- Must be detail oriented.
- Solid written and verbal communication for expressing technical ideas and initiatives.
- Comfortable task switching and managing multiple tasks at the same time.
