Executive - Complaint Investigator

3 weeks ago


Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Company: B. BRAUN MEDICAL IND. S/B

Functional Area: Quality

Working Model: Onsite

Requisition ID: 2505

Job Responsibilities:

  • Check and ensure product complaint data is correct and accurately filled in SAP C3 for analysis.
  • Recording, document and process SAP C3 in a timely manner in accordance to established procedures.
  • Perform preliminary investigation and document the condition of samples received.
  • Review the device history record of complaint batch, if available.
  • Follow up the complaint investigation with relevant parties in a timely manner.
  • Responsible to upkeep the laboratory and perform the complaint sample handling as per the defined procedures.
  • Adhere to the safety protocols including adhering to the requirement of PPEs during handling of complaint samples in the appropriate environment condition.
  • Ensure that equipment is well maintained, adhering to preventive maintenance schedule.
  • Adhere to the complaint samples handling procedures and storage procedures.
  • Maintain good documentation practice for investigation, meeting minutes, record keeping, sample recording and storage of samples.
  • Extract newly registered complaints for weekly complaint meeting.
  • Attends weekly complaint meeting when required. Additional functions where applicable for QM Complaint Management.
  • Verify returned complaint samples and perform decontamination as and when required.
  • Ensure adequate supply of chemical and PPEs for the operation.
  • Ensure that complaint samples are retained and later disposed as per the retention period, area and labelled accordingly as per the relevant procedures. - Perform schedule waste according to established procedures.

Job Requirements:

  • Bachelor's Degree in Sciences or equivalent.
  • Proficient in spoken and written in English.
  • Prepare investigation report, attention to detail, and strong follow-up skills.
  • Will be add an advantage of experiences in working in a laboratory environment and able to handle returned samples which might be contaminated with cytotoxic drugs and coagulated blood.
  • Fresh Graduates are welcome to apply.

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

Contact: B. Braun Medical Ind. Sdn. Bhd. | Sheryn | sheryn.teoh@bbraun.com

#J-18808-Ljbffr

  • Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

    We are seeking a highly skilled professional to join our team as a Complaint Resolution Expert. At B. Braun Melsungen AG, we strive to resolve product complaints efficiently and effectively.Key Responsibilities:Complaint Receipt: Receive and log product complaints.Investigation: Conduct thorough investigations to identify root causes.Batch Review: Review...


  • Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

    We are looking for a skilled professional to join our team as a Product Complaint Specialist. At B. Braun Melsungen AG, we strive to improve the health of people worldwide by bringing expertise and sharing innovation, efficiency, and sustainability as values.Key Responsibilities:Data Entry: Enter product complaint data into SAP C3 for analysis.Record...


  • Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

    At B. Braun Melsungen AG, we protect and improve the health of people worldwide. Our vision is to bring expertise and share innovation, efficiency, and sustainability as values. We are seeking a talented individual to support this vision as a Medical Quality Investigator.Job Responsibilities:Product Data Verification: Verify product complaint data for...


  • Bayan Lepas, Penang, Malaysia B. Braun Group Full time

    About the RoleWe are seeking a highly skilled Senior Investigative Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring the highest level of quality and safety in our products.Key Responsibilities:Preliminary investigations: Conduct thorough investigations into complaints received, document the condition of...


  • Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

    B. Braun Melsungen AG is committed to improving the health of people worldwide. As a Quality Assurance Associate, you will play a crucial role in supporting our vision.Responsibilities:Product Complaint Management: Manage product complaints from receipt to resolution.Investigation and Documentation: Conduct thorough investigations and document findings.Batch...


  • Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full time

    We are looking for a highly motivated TE Connectivity Specialist to join our team. As a specialist, you will be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on resolving customer complaints and ensuring their satisfaction with our products and services.Key Responsibilities:Handle customer...


  • Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full time

    We are looking for a skilled Customer Support Expert to join our team at TE Connectivity Corporation. As a Customer Support Expert, you will be responsible for providing exceptional customer support and resolving customer complaints in a timely manner. Your primary focus will be on delivering excellent customer service and improving customer satisfaction.Key...


  • Bayan Lepas, Penang, Malaysia DHL Germany Full time

    We are looking for a Human Resources Executive who is energetic, bright, and outspoken. Overall, this role is mainly to manage compensation & benefits, talent acquisition, coordinate training plans, and employee engagement activities.Job Descriptions:Administers core human resource processes including employment, labour and employee relations, compensation,...


  • Bayan Lepas, Penang, Malaysia Teleperformance Full time

    OverviewThe Quality Assurance (QA) function plays a critical role in ensuring the quality and reliability of our products and development processes. As a QA Supervisor, you will be responsible for managing a team of QA professionals, providing input into selecting, training, developing, and completing performance appraisals.Key ResponsibilitiesSupervise work...


  • Bayan Lepas, Penang, Malaysia Mi Equipment (M) sdn Bhd Full time

    Job OverviewMi Equipment (M) sdn Bhd is a leading manufacturer of machinery and automation systems. We are currently seeking an experienced Quality Assurance Specialist to join our team.ResponsibilitiesCarry out inspections and checks according to customer specifications and internal requirements.Evaluate, investigate, and complete nonconformity feedback...


  • Bayan Lepas, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Agensi Pekerjaan JobScoper Sdn. Bhd.We are seeking a skilled Japanese Speaker to join our team as a Customer Success Specialist in the Social Media Industry. The ideal candidate will be fluent in English and Japanese, with excellent communication skills to provide top-notch customer support.ResponsibilitiesProvide prompt and accurate responses to customer...


  • Bayan Lepas, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    About UsAt Agensi Pekerjaan JobScoper Sdn. Bhd., we value exceptional customer service and strive to deliver world-class support to our clients. As a key member of our team, you will have the opportunity to work with a dynamic group of professionals who share your passion for delivering outstanding results.Job SummaryWe are seeking a highly skilled Japanese...

  • QA Engineer

    4 weeks ago


    Bayan Lepas, Penang, Malaysia Optima Tricon. Full time

    Perform quality assessments on all incoming materials from vendors and outgoing products for shipping (including FAI inspection).Prepare detailed and comprehensive First Article Inspection Reports (FAIRs) for customers.Identify Quality Issues and recommend improvements to the production process to ensure quality control.Investigate non-conformities, identify...


  • Bayan Lepas, Penang, Malaysia Rentokil Initial Full time

    Rentokil Initial is seeking a highly motivated and dynamic Business Development Executive - Outdoor Sales Consultant to join our team based out of our offices in various locations.Job DescriptionThis role will involve promoting the company's products and services under the guidance of senior managers, meeting agreed sales targets for the company's products...

  • Japanese Speaker

    2 weeks ago


    Bayan Lepas, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

    Japanese Speaker (Social Media Industry) - Customer Success SpecialistEducation Background: Fresh graduates are welcome.Customer service experience is preferred but not essential.Must be fluent in English & Japanese (Able to speak, write and read). Japanese language is a MUST.Must be willing to relocate to the Penang Area.ResponsibilitiesCustomer Support:...


  • Bayan Lepas, Penang, Malaysia Ams Osram Full time

    Responsibilities:Project lead for material development projects. Work closely with cross-function teams in planning, reviewing, and execution of material development projects, including PPCM, to meet project targets.Work closely with project team members, suppliers, production line steering, and production counterparts.Lead investigation and analysis of...


  • Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

    Job DescriptionYou will play a crucial part in shaping our company's future as we strive to improve the health of people worldwide. As an Assistant Staff Engineer, you will be responsible for managing engineering projects and product verification activities. This involves ensuring timely completion and staying within budget.Key Responsibilities:Plan and...


  • Bayan Lepas, Penang, Malaysia PREMIERE HOTEL KLANG Full time

    Managing Security/Loss Prevention OperationsAssists the Director of Engineering in administering fire prevention programs and emergency preparedness.Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.Assists in the development of detailed "shut down"...

  • Engineer 2- Equipment

    3 weeks ago


    Bayan Lepas, Penang, Malaysia B. Braun Melsungen AG Full time

    You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency, and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind,...


  • Bayan Lepas, Penang, Malaysia Ams Osram Full time

    Job Summary">We are seeking an experienced Senior Materials Engineer to lead our material development projects and drive innovation in conversion materials.">Responsibilities">Project lead for conversion material projects, working closely with cross-functional teams to meet project targets.Collaborate with suppliers, project team members, and other...