Executive - Complaint Investigator
3 weeks ago
You're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Company: B. BRAUN MEDICAL IND. S/B
Functional Area: Quality
Working Model: Onsite
Requisition ID: 2505
Job Responsibilities:
- Check and ensure product complaint data is correct and accurately filled in SAP C3 for analysis.
- Recording, document and process SAP C3 in a timely manner in accordance to established procedures.
- Perform preliminary investigation and document the condition of samples received.
- Review the device history record of complaint batch, if available.
- Follow up the complaint investigation with relevant parties in a timely manner.
- Responsible to upkeep the laboratory and perform the complaint sample handling as per the defined procedures.
- Adhere to the safety protocols including adhering to the requirement of PPEs during handling of complaint samples in the appropriate environment condition.
- Ensure that equipment is well maintained, adhering to preventive maintenance schedule.
- Adhere to the complaint samples handling procedures and storage procedures.
- Maintain good documentation practice for investigation, meeting minutes, record keeping, sample recording and storage of samples.
- Extract newly registered complaints for weekly complaint meeting.
- Attends weekly complaint meeting when required. Additional functions where applicable for QM Complaint Management.
- Verify returned complaint samples and perform decontamination as and when required.
- Ensure adequate supply of chemical and PPEs for the operation.
- Ensure that complaint samples are retained and later disposed as per the retention period, area and labelled accordingly as per the relevant procedures. - Perform schedule waste according to established procedures.
Job Requirements:
- Bachelor's Degree in Sciences or equivalent.
- Proficient in spoken and written in English.
- Prepare investigation report, attention to detail, and strong follow-up skills.
- Will be add an advantage of experiences in working in a laboratory environment and able to handle returned samples which might be contaminated with cytotoxic drugs and coagulated blood.
- Fresh Graduates are welcome to apply.
What we offer
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
Contact: B. Braun Medical Ind. Sdn. Bhd. | Sheryn | sheryn.teoh@bbraun.com
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