Business Analyst, Digital Product

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time
Title: Business Analyst, Digital Product

Location: Kuala Lumpur, MY, MY

Global Business Unit: OTH

Job Function: Information Technology

Requisition Number: 179019

Description:

General Responsibilities
  • Drive the successful definition, implementation, and enhancement of technology solutions that create meaningful business impact for DKSH's eCommerce platform, DKSH Discover.
  • Collaborate with key stakeholders to identify business needs, challenges, and opportunities, effectively translating them into clear and actionable requirements and user stories for the development team.
  • Work closely with Agile Scrum teams, including UI/UX designers, product owners, developers, testers, and product managers, ensuring seamless project execution and alignment with business goals.
  • Conduct in-depth data and report analyses to identify areas for product enhancements and process improvements that drive efficiency and innovation.
  • Assist the product owner in maintaining a structured and prioritized product backlog, ensuring alignment with strategic objectives.
  • Develop and document business processes, flow diagrams, and functional specifications to facilitate clear communication and understanding across teams.
  • Provide overarching product management support, contributing to product roadmap development and execution.
  • Stay up to date with the latest UI/UX trends and best practices, conducting focus group activities to enhance user experience for IT's core products.
  • Exhibit strong stakeholder management skills, effectively communicating and influencing laterally and horizontally across teams.
  • Demonstrate a keen eye for detail with the ability to conceptualize and analyze business requirements and workflows.
  • Thrive in a fast-paced, deadline-driven environment while managing multiple projects and high workloads effectively.
Leadership Responsibilities
  • Influence key decision-makers by effectively articulating business needs and aligning solutions with strategic goals.
  • Foster collaboration between internal and external stakeholders, as well as Digital and IT teams, to drive innovation and operational excellence.
Functional Skills and Knowledge
  • Strong expertise in product management methodologies and best practices.
  • Advanced analytical and critical thinking skills to derive insights and drive data-informed decision-making.
  • In-depth understanding of product lifecycle management and Agile methodologies, including Scrum frameworks.
Soft Skills
  • Exceptional time management and multitasking capabilities.
  • Strong ability to work within collaborative and cross-functional teams.
  • Excellent communication and interpersonal skills, with a high customer service mindset.
  • Proven ability to excel in a fast-moving environment and perform well under pressure.
Education & Work Experience
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Minimum of 4 years' experience in a digital or IT environment, preferably within eCommerce platforms and digital product management.
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