Customer Quality Engineer II

1 week ago


Butterworth, Penang, Malaysia Ultra Clean Technology Full time

Job Summary:

Customer Quality Engineers are the Customer facing quality lead for all quality issues related to a specific or group of Customers.

Essential Duties and Responsibilities:

  • Responsible for managing customer quality issues.
  • Defines and implements production part qualification requirements as a function of their thorough understanding of the Customer quality requirements.
  • Reports into Site Quality Head and supports operations team to understand Customer requirements.
  • Responsible for managing customer audits, scheduling, leading, follow up and closure on all audit actions.
  • First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
  • Specific responsibilities include meeting/exceeding all goals and objectives for:
    • Customer Quality Scorecards
    • Customer QMS & technical audits and action plan completion
    • Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
    • Effectively interface with Customer to notify material purge/recalls & problems
    • Drive problem solving (8D) on all negatively impactful quality escapes to Customer
    • Create various presentations and action plans to meet Customer & UCT communication needs.

Knowledge, Skills and Abilities:

  • Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
  • Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
  • Knowledge of regulatory and compliance, experience in product, process and system audit.
  • Strong communication, leadership, & management skills.
  • Knowledge in Process FMEA, SPC and Measurement System Analysis.
  • Ability to read and understand Technical drawings and knowledge in GDnT.
  • Knowledge in Basic Statistics and process data analysis for continuous improvement.

Educational/Certification Requirement:

  • Min. of Bachelor in Engineering or equivalent technical discipline is required, Mechanical engineering background is a plus.
  • Registered ISO 9001 auditor with experience a plus.

Experience Requirement:

  • At least 2 years experiences in Quality Engineering, Operations & Reliability.
  • Experience in quality and manufacturing systems and problem solving.
  • Experience with the ISO 9001 standard is required.
  • Ensure the process complies with quality standards.
  • Able to analyze and summarize the data.
  • Experience managing critical customer communications.
  • Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Physical Demands and Working Conditions:

Requirements:

  • Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a standard office environment.
  • Work Hours: Standard Office Hours.
  • Physical Demands: Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on phone and use computer for extended periods of time may be required.
  • Environmental Exposure: May involve exposure to moderate noise levels from printers, faxes, computers etc.
  • Overnight Travel: Work may require out of town travel depending upon assignment (training and meeting).
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