Senior/ Customer Quality Engineer

3 weeks ago

Butterworth, Penang, Malaysia Micron Technology, Inc Full time

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

As a Senior/ DRAM Customer Quality Engineer (CQE) within the Global Quality (GQ) Organization at Micron Technology, Inc., you will play a meaningful role to handle our customers' quality requirements so that we are able to deliver an outstanding customer quality experience. You are accountable for identifying plans to bring Micron to the best in class supplier quality position. You will interact regularly with sales, field application engineers and internal collaborators to maintain alignment on quality and reliability issues and cultivate strong customer relationships.

In addition, you have the opportunity to lead DRAM-related technical projects to improve the customer's overall quality experience.

Responsibilities:
  • Act as the voice of the customer within Micron
  • Provide technical issue resolution support to customers.
  • Lead critical customer-related DRAM improvement projects and initiatives.
  • Ensure customer requirements are reflected in processes, procedures & standards.
  • Drive quality-related proactive and reactive communication.
  • Lead customer quality scorecard tracking and improvement efforts.
  • Run, schedule and lead monthly quality reviews (MQR's) with customers.
  • Work with different internal teams to ensure robust, closed loop on customer requests/ requirement and 8D problem solving process to prevent issue recurrence.
  • Demonstrate leadership, pro-activeness, assertiveness and accountability.
  • Possess intellectual curiosity to fully understand customer experience, associated with quality issues.
Qualifications:
  • Bachelor's Degree in Electronics Engineering, Computer Science or a related field.
  • Experience in Customer Quality, Supplier Quality, Field Applications Engineering, Technical Sales or DRAM (product, test, design, application's, system's engineering).
  • Good written and verbal communication skills in English.
  • High degree of shown self-initiative and ability to think and act independently.
  • Outstanding multi-tasking, problem-solving and interpersonal skills.
  • Collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements.

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

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