Customer Quality Management Specialist

2 weeks ago


Butterworth, Penang, Malaysia Kaifa Technology Malaysia Full time
About Us

Kaifa Technology Malaysia is a leading manufacturer of automotive electronics. We are committed to delivering high-quality products and providing excellent service to our customers.

About the Job

We are seeking an experienced Senior Engineer to fill the position of Customer Quality Engineer. As a key member of our team, you will be responsible for ensuring the highest quality standards are met in our products.

Key Responsibilities
  • CQE Team Leadership: Lead the CQE team in resolving major quality issues from customer complaints and feedback.
  • Quality Issue Identification: Collect and confirm quality issues during the NPI stage.
  • Corrective Action Implementation: Handle quality issues from customer feedback/complaints, implement corrective actions, and respond to 8D reports.
  • Product Quality Planning: Develop and lead product quality control plans and product inspection standards.
  • Audit Preparation: Prepare relevant audit materials, promote improvement actions based on findings and NC items from audits.
  • RMA Handling: Follow up on product certification, FA, and handle RMA, determine responsibility of root cause, and make RMA summary reports.
Process Management
  • NPI Stage Management: Manage projects from NPI stage to mass production and daily operations.
  • Customer Document Analysis: Analyze customer documents, perform DFM analysis, design product flow charts, and create product line layouts.
  • Evaluation and Quoting: Evaluate and quote equipment & fixture input, manpower, UPH, and accessories cost.
  • Fixture Fabrication Requirements: Ensure process requirements for fixture fabrication, PFMEA, control plan (CP), work instruction, etc.
  • Process Optimization: Continuously improve process quality, efficiency, and manufacturing cost.
  • Audit Participation: Participate in company quality system audits, customer audits, and revise necessary audit documentation.
Testing Responsibilities
  • Test Plan Development: Develop test plans based on customer product testing requirements.
  • Test System Development: Design and develop test systems and machines.
  • Test Team Leadership: Lead the test technical team to support production line testing work and continuously improve team's working ability.
  • Test Performance Improvement: Improve test pass rate, test efficiency, and test machine stability while reducing test costs.
  • New Product Test NRE Quotation: Responsible for new product test NRE quotation, test NPI, and customer test document understanding and absorption.
  • Test Method Introduction: Introduce new test methods and techniques and be responsible for training technicians and assistant engineers.
  • Collaboration with Colleagues: Work with colleagues in other departments to drive product quality improvement and share information related to testing.
  • Test-Related Problem Resolution: Communicate with customers to solve test-related problems.
Additional Benefits
  • Free Parking
  • Yearly Increment
  • Yearly Bonus


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