Telesales Consultant

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia 51talk Full time

51Talk is a leading international EdTech company known for providing top-quality English language education. We are a dynamic organization with a strong global presence, dedicated to making English learning accessible and enjoyable. With a team of over 30,000 dedicated employees and more than 15 branches worldwide, we are committed to delivering exceptional educational experiences.

Tasks & responsibilities

  • Conduct outbound calls to potential and existing customers to promote products or services.
  • Build and maintain strong relationships with customers to ensure repeat business and referrals.
  • Achieve and exceed sales targets on a consistent basis.
  • Maintain accurate records of all sales activities and customer interactions in the CRM system.
  • Follow up on leads generated through marketing campaigns and other sources.
  • Provide exceptional customer service by addressing customer needs, concerns, or issues promptly.
  • Keep up-to-date with product knowledge and industry trends.
  • Ensure compliance with company policies and procedures.

Qualifications & experience

  • Bachelor's degree in Business, Marketing, Communication, Education, Child Psychology or any related field.
  • At least 1 year of telesales experience is preferred.
  • Strong communication, negotiation, and interpersonal skills in both Bahasa Melayu and English.
  • Ability to work independently and as part of a team.
  • High level of self-motivation and drive to achieve sales targets.
  • Walking distance from LRT Universiti.

Opportunities:

  • Opportunities for career growth and advancement.
  • Dynamic and supportive work environment.
  • Comprehensive training and development programs.
  • Competitive base salary with an attractive commission structure.
  • EPF, SOCSO, medical, dental, optical claims.
How do your skills match this job?

Your application will include the following questions:

  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years' experience do you have in telesales?
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