Team Leader
3 weeks ago
Fewer than 15 applicants. Your chances are good
Education Qualification & Experiences► Degree/Diploma in any field.
► 3-5 years of working experience in retail operations management/related field.
MS Word
MS Excel
MS PowerPoint
MS Team
Fluent in English and Bahasa Malaysia.
Working EnvironmentAble to work on shift including Off Day, Rest Day or Public Holiday.
Daily Responsibilities- Attend briefing with staff and promoters
- Checking staff attendance and attire
- Sharing yesterday's sales achievement, today's sales budget and up-to-date sales achievement
- Sharing information about customer voice and any arising issues
- Staff education – product knowledge for any highlight item/new arrival and promotion item
- List down all the briefing information inside the department communication book
- Prepare Daily Work Schedule (DWS) for today on notice board (before store opened)
- Prepare DWS for next day, checking on manpower schedule and submit to manager/division leader in charge/proxy for the day before 6.00 p.m. for verification
- Check department cleaning, freshness, etc. based on the DWS (Master Schedule Locations) and remark in checking column
- Management of Sales Floor
- Keep cleanliness of your sales floor
- Maintain and improve existing floor with the improvement of Merchandise Display, Decoration and POP
- Maintain good condition of lighting, fixtures and selling equipment
- Ordering
- Check on daily updated request by quantity before 12.00 noon (daily for 3 days in advance)
- Authorize store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm on the same day (daily for 3 days in advance)
- Check on balance stock for ordering purpose
- POP & Price Card Availability
- Check and update the POP
- Weekly Selection
- Advertised Item
- J – Card Item
- Normal Item
- Ensure POP has correct price, format & description
- Maximum 2 POPs are allowed to be attached to L-stand
- No torn & dirty POP and show card
- Production Management
- Ensure production level is sufficient
- Prepare all sushi assortment and ensure all is prepared before store opens
- Ensure staff/manpower is enough to prepare all the sushi assortment, display and clean the counter
- Ensure all is ready for display with the right pricing or POP
- Monitor stock level and prepare or top up based on stock level
- Ensure all the Concuss Counter operates and is ready to serve customers before store opens
- Check condition of chiller or showcase is good
- No unused fixtures or customer trolley
- Ensure floor tiles are complete and in good condition
- Ensure pillar/wall is well maintained without any stains, cello tape or poster
- Ensure all the PA Zero items are done on a daily basis
- Monitor price changes (mark up and mark down) and ensure all price cards or POP are done before store opens
- Loading Bay and Receiving
- Check process for receiving merchandise, quantity delivery must match R/N and delivery info, and collect all merchandise from loading bay immediately
- Check quality, freshness and quantity of merchandise before receiving
- Reject any quality, spoil or not fresh merchandise during receiving process
- Facility, Hygiene and Cleanliness
- Maintenance
- Ensure all lighting at selling floor functions especially inside fitting room
- Cleanliness & Hygiene
- Check staff for cleaning process designated in DWS
- Cleaning concern areas include:
- Promotion stock
- No rubbish, leftover string or cellophane tape
- No empty boxes or PA items in the sales area
- Promotion Plan
- Check execution of promotion plan before and after business operation
- Promotion set up per schedule and organized?
- Is POP available?
- Is stock volume enough?
- All arrangements follow the layout?
- Ordering
- Ensure Group Leader schedules the Maintain Weekly Plan and confirms Weekly Production by 11.00 pm every Thursday
- Check balance stock for ordering purpose
- Office Management
- Prepare weekly sales information, sales promotion reviews and report of slow-moving items
- Other Tasks
- Check all merchandise based on R/N and delivery info
- Check incoming R/N for new delivery especially for promotion or advertised items
- Photocopy DI from MMD
- Time Table Scheduling
- Planning Monthly Department Duty Roster
- Checking Monthly Promoter Duty Roster
- Planning Manpower for Monthly Stock Take
- Key in HRMS BOSS .NET system monthly planning schedule and get approval from manager
- OKR
- Prepare the OKR based on the OKR given by Store Operation, HQ (1st half and 2nd half)
- Monitor achievement progress of OKR results monthly and submit to Division Leader for checking and approval for 1st evaluation (1st half and 2nd half)
- Office Management
- Ensure all documents are filed properly and are easy to find.
- Document Involved:
- Monthly Merchandising Report
- Monthly Sales Budget & Achievement
- Monthly Review
- Department Duty Roster
- Promotion Plan
- Planning Promotion Setup Plan (inclusive layout, brand, cashier, POP, cleaning schedule)
- Sales Plan and Countermeasure.
- Meeting
- Attend department meetings with merchandiser
- Plan and conduct staff meetings
Other Duties: The employee may be required to perform additional tasks, duties, or projects as assigned by the company, based on business needs or as deemed necessary by management.
BonusStaff rebate
Yearly increment
- Bonus
Skills: Leadership, Communication, Problem Solving, Time Management, Customer Service.
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