Store & Customer Experience Associate

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIRR Labs Full time

AIRR Labs Federal Territory of Kuala Lumpur, Malaysia

At AIRR LABS, we connect brands with consumers across Southeast Asia through innovative and engaging digital experiences. Our full-suite solutions bring brand stories to life, enhancing every step of the online customer journey.

We're looking for curious, driven, and dynamic individuals to seize market opportunities and transform them into impactful strategies and execution. Join us if you have:

  • Strong collaboration & communication skills – Thrive in a team-driven environment.
  • Innovative & analytical mindset – Solve challenges with creativity and data-driven insights.
  • High accountability & results focus – Deliver excellence in everything you do.
  • Project & team management abilities – Handle complexity with precision and attention to detail.
  • Proactive & adaptable attitude – Excel in a fast-paced, evolving digital landscape.

Job Overview

Are you passionate about delivering an outstanding online shopping experience? We are looking for a customer-focused and detail-oriented E-commerce Associate to manage online store operations and customer interactions. This role blends customer service excellence with store operations management, ensuring a seamless and engaging brand experience across all digital platforms.

You will be responsible for optimizing brand presence, managing digital assets, enhancing customer interactions, and executing campaigns to drive sales and engagement. If you are creative, analytical, and a strong communicator, this is the perfect opportunity to make an impact in the eCommerce space.

Responsibilities

  • Create an Exceptional Online Shopping Experience – Manage and execute a high-quality brand store experience across multiple eCommerce platforms (Shopee, Lazada, TikTok).
  • Optimize Store Operations – Work with internal teams to ensure accurate product listings, engaging content, and well-maintained digital assets.
  • Support Digital Brand Manager – Assist in executing online campaigns, promotions, and brand activations across eCommerce platforms, websites, and social media accounts.
  • Maintain Fresh & Engaging Content – Regularly update online store visuals, product descriptions, and promotional materials to drive customer engagement.
  • Analyze Customer Behavior – Use insights to improve the customer journey, refine store design, and enhance user experience.
  • Evaluate Campaign Performance – Assess promotional effectiveness and suggest improvements for continuous growth.
  • Deliver Top-Tier Customer Support – Respond promptly to customer inquiries, resolve issues effectively, and provide expert guidance on products and services.
  • Build Customer Trust & Loyalty – Establish strong relationships through open and solution-driven communication.
  • Ensure Brand Consistency – Maintain a seamless brand experience across all online platforms.
  • Collaborate with Internal Teams – Work with Marketing, Operations, and Commercial teams to optimize eCommerce performance.

Requirements

  • Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
  • Exceptional communication skills – Ability to engage with customers and internal stakeholders effectively.
  • Strong analytical skills – Ability to track and interpret data to enhance the online store experience.
  • Detail-oriented mindset – Ensuring accuracy in product listings, customer interactions, and digital content.
  • Basic Photoshop & copywriting skills – A plus for enhancing digital assets and store presentation.
  • Proactive and adaptable attitude – Thrives in a fast-paced, evolving digital landscape.
  • Ability to collaborate across teams – Strong interpersonal skills to work effectively within the company and with external partners.

Why Join Us?

  • Exciting Career Growth – Be part of a dynamic and fast-growing eCommerce team.
  • Collaborative & Innovative Environment – Work with industry experts to shape digital brand strategies.
  • Make an Impact – Drive customer experience and business growth through strategic eCommerce management.

If you're ready to elevate online store operations and customer service, apply today

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • General Business, Customer Service, and Analyst
  • Industries: Technology, Information and Internet and Internet Marketplace Platforms
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